Senior Technical Account Manager
Axonius
Senior Technical Account Manager - UK - remote based
The Role
As a Senior Technical Account Manager (TAM) at Axonius, you'll be responsible for helping our customers get the most out of the Axonius Healthcare & Axonius platforms. You'll guide them through the Axonius customer journey, offering both big-picture advice and hands-on technical help.
To do well in this role, you'll need a solid technical background combined with great people skills. You'll be the go-to person for your customers, tackling both their business needs and technical challenges. Think of yourself as the bridge between our customers and the Axonius teams—Product Management, Sales, Engineering, and Support—working together to make sure everyone has a smooth and positive experience.
Ultimately, you will make Axonius products a cornerstone of your customers’ security program.
What you’ll do:
- Customer Onboarding:Lead the technical onboarding process for new customers, including solution deployment, configuration, and integrations.
- Technical Support: Provide prompt and effective technical support to customers, troubleshooting issues, answering questions, and escalating complex problems as needed.
- Training and Education: Deliver technical training and educational sessions to customers, empowering them to effectively manage and utilize our solutions.
- Product Expertise: Maintain a deep understanding of our cybersecurity products and services, staying up-to-date on new features and releases.
- Lead QBRs with customer: Perform regular service reviews to ensure the customer is getting value from the platform.
- Problem Solving: At ease working to understand the “why” behind customer asks, demonstrating commitment to strategic solutioning not just quick fix. Liaising with the product team as necessary,
- Documentation: Maintain accurate and up-to-date records of customer interactions, technical configurations, and support cases.
What you’ll bring:
- Minimum 5 years of customer-facing experience in cybersecurity software / technology, with a focus on the following areas: Security Frameworks & Compliance, Asset Management, Vulnerability Management, Threat Detection & Incident Response, Endpoint Security, SaaS Security
- Hands-on experience working with technologies in the following categories: Endpoint Security (EDR, AV, Malware Detection), Network Security (IDS/IPS, Firewalls), Vulnerability Management, SaaS Security (CASB, DLP, SWG) and/or Identity Security
- Strong understanding of internet protocols (HTTP/HTTPS, REST APIs, etc.), data formats (JSON, CSV, SQL/NoSQL, etc.), and networking topology and components (firewalls, routers, etc.).
- Experience of working with healthcare / NHS is advantageous DSPT or CAF
- Understanding of common Security and Compliance frameworks such as: NIST, ISO, CIS, PCI DSS, SOC 2, DSPT etc.
- Excellent verbal and written communication skills, with experience presenting technical information to C-level audiences.
- Self-motivated problem solver with a customer-focused approach and strong ownership of results.
Languages:
Fluency in German or Spanish is advantageous
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A little more about Axonius:
Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.
Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.
At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.
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