What You’ll Do:

As we embark on an exciting new chapter building out our independently owned store footprint, we need a dynamic Retail Manager to lead the charge.

As the Retail Manager for our inaugural store, you will be responsible for overseeing all aspects of the store’s operations. From the initial design and set-up to daily management, you will ensure that the store runs smoothly and efficiently. This role requires a hands-on leader who is ready to take on diverse tasks and responsibilities to build a successful retail environment from the ground up. Once established, you'll be tasked with replicating the store model and expanding to a second location, as well as developing a long-term strategy for owned-retail expansion. You will also oversee the on-premise store at BRUNT HQ, ensuring both strategic direction and operational excellence.

How You’ll Do It:

Store Design and Set-up:

• Work with CEO and Chief of Staff on retail footprint, lease / contract negotiations and administrative duties related to securing the retail space.
• Design the store layout to optimize customer flow, product placement, and visual appeal. Consider traffic patterns and create distinct experiences for each category.
• Collaborate with the creative and brand teams to plan and execute visual merchandising, define the store’s aesthetic in alignment with BRUNT’s brand identity.
• Adjust merchandising strategies to account for new product launches, promotions and seasonal displays.
• Oversee the installation of fixtures, signage, and equipment to create an inviting and effective shopping experience.
• Determine and implement security measures, including surveillance systems, alarm protocols, and staff training on theft prevention techniques. Regularly review security procedures and address any vulnerabilities to safeguard store assets and prevent product loss. Work with local authorities to ensure compliance.

Store Management:

• Work with demand planning and operations teams to develop and implement inventory control procedures to ensure optimal stock levels.
• Monitor stock levels, place orders and manage inventory to keep the store stocked with high-demand products.
• Set-up and manage POS systems, ensuring accuracy and efficiency in transactions.
• Troubleshoot and resolve any technical issues related to POS systems.
• With support from FPA & accounting teams forecast and manage store budgets effectively including both revenue and operational expenses.
• Work with FPA & accounting to monitor financial performance, analyze sales data, and implement strategies to achieve financial goals.
• Recruit, hire and onboard all retail associates who align with BRUNT’s values and standards. In partnership with the people/HR team manage ongoing performance of all retail associates.
• Design and deliver comprehensive training programs to equip associates with product knowledge and customer service skills.
• Own retail associate shift schedules to maintain agreed upon store hours including weekend hours and occasional extended hours (high traffic season) and holidays.
• Work with the community team to plan and execute a calendar of in-store events.

Operational Excellence:

• Develop and enforce store policies (with support from Human Resources) to ensure smooth operations and adherence to company standards.
• Maintain health and safety standards for both employees and customers to ensure a safe environment. This includes ensuring all safety equipment is functional and routine safety protocols are practiced and followed.
• Conduct regular store audits to maintain high standards of cleanliness, organization and brand presentation. If bottlenecks are identified, implement solutions.

Customer Service Leadership:

• Lead by example in delivering exceptional customer service and setting high-level standards. Address ‘high-stake’ and escalated customer inquiries, complaints and feedback to ensure a positive brand experience.

What You Need to Succeed:

• Bachelor’s degree in Retail Management, Business Administration or related field.
• Proven experience in retail management, including store set-up and operations.
• Strong understanding of inventory management, POS systems and budget management.
• Excellent leadership and interpersonal skills, with the ability to motivate others.
• Exceptional organizational and problem-solving abilities.
• High level of customer service / experience orientation and a passion for creating an outstanding shopping and overall brand experience.
• Ability to work flexible hours, including weekends and holidays, as needed.