What You’ll Do:

As BRUNT’s IT Specialist, you’ll operate at the intersection of IT, business systems, and operations. This is a hands-on, highly collaborative role where you’ll support internal users, maintain and optimize core business applications, and help improve the systems and processes that power our growth.

You won’t just fix laptops or maintain software, you’ll do both, while gaining exposure to ERP systems, integrations, security controls, and compliance initiatives. Working within a small, high-impact team, you’ll partner closely with Finance, Operations, Accounting, and external vendors to ensure BRUNT’s technology ecosystem is reliable, secure, and scalable.

How You’ll Do It:

Business Systems & ERP Management

• Support and administer BRUNT’s NetSuite ERP environment, including financials, inventory, order management, and multi-subsidiary architecture
• Troubleshoot data flows between NetSuite, Shopify, EDI systems (SPS Commerce), and our 3PL warehouse platform (Deposco)
• Assist with SuiteScript customizations, saved searches, workflow automation, and reporting
• Document system architecture, integrations, and business processes, including reverse-engineering legacy workflows
• Collaborate with Accounting, Operations, and Sales teams to identify inefficiencies and design more accurate, repeatable processes

IT Operations & End-User Support

• Provide frontline IT support in partnership with BRUNT’s Managed Service Provider (MSP)
• Set up, provision, and support employee laptops, hardware, and peripherals
• Troubleshoot Google Workspace, Slack, and productivity tool issues
• Manage Google Workspace administration including users, groups, policies, and admin console
• Maintain hardware inventory, equipment lifecycle management, and software procurement tracking
• Support the Creative team with Digital Asset Management tools and supporting infrastructure

Security & Compliance

• Implement and monitor Google Workspace MDM and endpoint management
• Enforce security controls including disk encryption (BitLocker/FileVault), screen locks, and multi-factor authentication
• Support SOC 2 and SOX compliance initiatives through access reviews, audit evidence collection, and documentation

Continuous Improvement

• Automate repetitive tasks using Python, Google Apps Script, SQL, or NetSuite scripting
• Build reporting solutions that combine data from multiple systems
• Research, evaluate, and support implementation of new tools and technologies
• Create technical documentation and SOPs for systems, integrations, and processes

What You Need to Succeed:

• Experience supporting business systems such as ERP, HRIS, or CRM platforms (NetSuite a plus)
• Exposure to APIs, integrations, and data flows (Celigo, Boomi, or similar tools a plus)
• Basic scripting or query skills in SQL, JavaScript, and/or Python
• Understanding of how data connects across systems and processes
• Prior IT end-user support or help desk experience
• Familiarity with Google Workspace administration and device management
• Exposure to security or compliance frameworks (SOC 2, SOX, or similar)
• Basic networking knowledge (TCP/IP, DNS, VPN concepts)
• Curious, self-directed problem solver comfortable learning new systems
• Strong communicator able to support non-technical users
• Be in office 4x per week in North Reading, MA

In accordance with the Massachusetts Salary Range Transparency Law, we are providing the good-faith salary range for this position. The anticipated salary range for this role is: $80,000 – $100,000 per year. This range reflects the base salary that we reasonably expect to pay for this position at the time of posting. The actual compensation offered will depend on factors such as qualifications, experience, skills and budget. This role may also be eligible for additional compensation, including:

• Bonus eligibility
• Equity or other incentive compensation, if applicable