The BRUNT flagship isn’t a traditional retail store, it’s a home base for the trades. A place where customers can walk in straight from a job site, try on gear built for real work, and talk with a team that understands their day-to-day. We’re building more than a place to shop, we’re creating a community hub where craftsmanship, grit, and pride in hard work come together through in-store events, local connections, and boots-on-the-ground experiences.

What You’ll Do:

As a Brunt Shift Leader, you’ll play a hands-on role in keeping the store running every day. You’ll help deliver an exceptional customer experience by supporting your team, maintaining high operational standards, and ensuring the store looks and feels on brand.

You’ll assist the Store Manager in managing daily store operations, from sales performance and visual merchandising to staffing and community engagement. As a shift leader, you’ll be responsible for opening and closing the store, ensuring security procedures are followed, and leading the team during your shifts. You’ll step in to lead your team when needed, coach associates, and help create a positive, motivating environment where everyone can succeed.

You’ll have the opportunity to take ownership of specific operational projects, support visual merchandising execution, and contribute ideas that make the store more efficient, engaging, and enjoyable for both customers and associates.

How You’ll Do It:

SUPPORT & DEVELOP

• Foster a positive, collaborative environment for associates to thrive.
• Assist with coaching, training, and developing team members through regular feedback.
• Support the Store Leader in recruiting, onboarding, and retaining strong talent.
• Lead new hires and team members in daily operational processes when needed.

CUSTOMER EXPERIENCE

• Create a welcoming environment and ensure high service standards.
• Lead by example as a customer-focused ambassador for the store.
• Support omni-channel tools and processes to enhance the shopping experience.

SALES & BUSINESS PERFORMANCE

• Assist in analyzing local trends and operational data to support store goals.
• Help manage staffing, shrink, and expenses to support store profitability.
• Support initiatives that build community connections and strengthen brand presence.

VISUAL MERCHANDISING

• Assist in planning and executing visual directives accurately and on time.
• Maintain store presentation, including cleanliness, lighting, displays, and merchandising standards.

OPERATIONAL EXCELLENCE

• Ensure compliance with shipments, transfers, restocking, and loss-prevention procedures.
• Communicate priorities clearly to balance operational, visual, and customer needs.
• Step into a leadership role in the absence of the Store Leader to maintain smooth operations.

What You Need to Succeed:

• 1–3 years of retail experience, with some leadership or supervisory experience.
• Experience in coaching, training, and supporting teams.
• Proven ability to support sales and operational goals.
• Use customer service authentically to ensure customers feel seen and understood.
• Excellent organization, communication, and teamwork abilities.
• Proactive, results-driven work style with high integrity and professionalism.
• Comfortable using POS systems and Google Suite.
• Must be 18+ and able to reliably commute to the work location.
• Flexible availability, including evenings, weekends, and holidays.
• On-site retail role; some travel may be required.
• Ability to stand, walk, bend, squat, and reach for extended periods, with or without reasonable accommodation.
• Able to lift 30–40 lbs regularly, with or without reasonable accommodation.
• National travel required (up to 20%)

In accordance with the Massachusetts Salary Range Transparency Law, we are providing the good-faith salary range for this position. The anticipated hourly salary range for this role is: $19 – $22 per year. This range reflects the base salary that we reasonably expect to pay for this position at the time of posting. The actual compensation offered will depend on factors such as qualifications, experience, skills and budget.

WHY BRUNT?

At BRUNT, people come first. That’s why we support the whole employee.

THIS IS HOW WE DO IT:

• Paid Time Off
• Competitive compensation
• 401k and retirement plan assistance
• Culture and Community