Do you love to develop customers and solve their concerns professionally?

CarOnSale is looking for a dedicated Customer Success Manager (m/f/d) who is passionate about onboarding and developing strategically important customers in the Italian market.

Your tasks will include:

• Responsibility of onboarding key customers from Italy, incl. training new customers on how to use the marketplace and our processes.
• Activation of customers: Actively approaching and supporting customers in order to grow together through regular use of the marketplace
• Processing customer enquiries by e-mail or telephone, providing support with technical problems and clarifying questions about our products and processes.

Further tasks:

• Acquiring new customers in the Italian market.
• Active participation in the improvement of our solutions for customers in the Italian market and support in their implementation.

Your profile

• Professional experience in customer service or customer success management.
• Italian at C2 (native speaker) level.
• Outstanding communication skills and ability to keep a cool head in difficult situations
• Technical affinity with digital tools - experience with Salesforce is a plus.
• Organisational skills and ability to handle multiple tasks simultaneously.
• Team player with the ability to work independently and efficiently.
• English or German at C1 Fluent Level.
• Fluency in Czech or French would be a plus

Why us?

CarOnSale a start-up in the heart of Berlin. As a tech company, we have made it our mission to enable smooth digital processes in the automotive trade throughout Europe. Join us and develop new, innovative solutions for the B2B sector.

• Experience a detailed on-boarding program, systematic feedback cycles, and individual coaching.
• Enjoy a competitive compensation package that includes salary, benefits, and stock options.
• Take advantage of our company pension plan contribution.
• Utilize sustainable transportation options, such as a subsidized bike lease or transit ticket.
• Access various sports packages for physical and mental well-being.
• Participate in regular company and team events, like our annual summer event and regular COS Talks.
• Benefit from an employee shopping discount platform.

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