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Senior Customer Success Manager - South Korea, Seoul

Dataiku

Dataiku

Customer Service, Sales & Business Development
Seoul, South Korea
Posted on Tuesday, November 7, 2023

Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 1,000+ employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI.

Drive Dataiku's growth as part of our Customer team.

The Dataiku Senior Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software & services. The Senior Customer Success Manager serves as the internal voice of the customer and is responsible for driving smooth implementation, renewals and expansion. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.

Responsibilities include (but are not limited to):

  • Actively serve a portfolio of assigned accounts based in Korea, including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology

  • Gain an understanding of clients’ use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku DSS & associated professional services

  • Effectively plan and orchestrate Dataiku platform implementation and project-manage the delivery of our Professional Services

  • Leverage Customer Health analytics to identify customer expansion opportunities & churn risks

  • Provide guidance to customer organizations on how to leverage DSS to implement data science projects from design to production

  • Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals

  • Implement customer engagement strategies, including adoption plans, value assessments and Executive Business Reviews

  • Collaborate with Marketing to grow a library of customer testimonials

  • Inform customers of Dataiku’s Product roadmap & provide continuous customer feedback to Dataiku’s Product team

  • Stay current customers on Dataiku’s products, competitive landscape & data science trends

Success Profile:

  • Fluency in Korean is required, with at least 5 years of working experience in Korea

  • Strong verbal/written communication & presentation skills; extraordinary listening skills

  • In-depth knowledge of architecture topics, technology landscape, data science technical ecosystem, and analytics tools

  • Comfort establishing credibility with key customer decision-makers & influencers

  • Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI/data science maturity curve

  • Ease in speaking to stakeholders at all levels and various departments, from business executives to data scientists, analysts and IT

  • Strong problem-solving & analytical skills; formulate solutions that deliver real business value

  • Ability to recognize & maximize new business opportunities

  • Demonstrated implementation experience & strong project management skills

  • B.S. or B.A. in business management, finance, economics, data science or similar study

  • Strong knowledge of databases and big data technologies is preferred

  • Significant prior account management, data science, customer success or consulting experience, preferably within enterprise software or data science

  • Ability to travel up to 25% of the time

Some expected outcomes from this role:

  • Increased depth & breadth of product adoption across customer accounts

  • Identification of additional revenue opportunities for the Dataiku Sales team

  • High revenue retention with limited churn & downsells

  • Verifiable customer proof points, references and case studies across the customer portfolio

  • High NPS and Customer Satisfaction scores

About Dataiku:
Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com