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Senior Medical Services Manager

Equip Health

Equip Health

This job is no longer accepting applications

See open jobs at Equip Health.
Remote · United States
Posted on Monday, January 15, 2024
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health
Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.
About the role:
We are searching for a highly motivated and organized Medical Support Manager to oversee the Nurses and Medical Assistants at Equip. This position will support a wide range of medical functions by providing direction to medical support staff as well as ongoing oversight and supervision. The goal of this role is to ensure that our nurse and MA processes maximize efficiency in support of the medical/psychiatric provider team. The Manager will report directly to the Medical Director (East), and collaborate closely with the Director of Practice Management, the Med Director (West), and Psychiatric director to ensure smooth medical operations, processes, and workflows cross-functionally. The ideal candidate will have extensive experience in managing medical support staff, as well as familiarity with practice management, organizational processes, practice optimization, pre-visit planning, post-visit care coordination and, in addition to strong people management and supervision skills.

Responsibilities:

  • Oversee and supervise the Nursing and Medical Assistant teams
  • In close collaboration with the Practice Management team, help create and oversee Equip’s medical practice related to clinical workflows working to improve efficiency
  • Oversee the Nurse and MA productivity, staff-level performance, and hiring and onboarding
  • Develop strategic processes for optimizing clinical support for medical and psychiatric providers, in collaboration with the Practice Management team and Product team (for example, by optimizing medically-related practices, such as electronic prescribing, medical messaging, and lab services)
  • Supervise Nurses's and MAs in care collaboration and communication with outside providers, hospitals, and facilities as appropriate, particularly for medically complex patients
  • Collaborate and communicate directly and effectively with medical and psychiatric providers to organize and ensure smooth operations
  • Train, supervise, and effectively manage support staff in assisting medical and psychiatric providers with urgent escalations to higher level of care (for example, when a patient requires inpatient medical stabilization)
  • Hold regular medical support staff meetings and 1:1s with direct reports to communicate policies, expectations, and receive feedback
  • Maintain/Develop a scalable staffing and hiring model for the RNs and MAs to best support the work of the Medical/Psychiatric care team
  • Oversee RNs and MAs in navigating and triaging patient/family messages, coordinating medication refills, and communicating with patients/families on provider behalf as needed, particularly for medically acute patients
  • Collaborate with the Product team to guide development of an Electronic Medical Records system that will meet the demands for providing quality care and necessary communication for all Med-Psych providers in a busy virtual practice
  • Collaborate with the Data Team to assure medical documentation is more easily trackable and accessible

Requirement:

  • 5+ years of experience working as a Clinical Support Supervisor or Manager (or similar) in a clinical setting with medical providers and/or clinical support staff
  • Extensive experience in cross functional management with providers of varying specialities or disciplines
  • Excellent written and oral communication skills
  • Demonstrated abilities in people management
  • Strong organizational, strategic, and problem solving skills
  • Ability and willingness to pivot to other potential tasks
  • Telehealth experience preferred
  • Enthusiastic, strong team player a must
Compensation and Benefits:
Equip offers competitive compensation and benefits programs as well as, career development opportunities, and exciting team retreats to ensure community and connection. The Talent Acquisition team will provide candidates with our benefit guide and share compensation information beyond posted bands. Below we have highlighted a list of some of our most popular benefits.
Short and long term incentives, including yearly bonus potential
Remote work from home
Flexible PTO & Leave programs
Health, dental, and vision insurance
Wellness and reproductive care programs
401k retirement savings plan
Home office set-up stipend
Co-working monthly stipend
Equal Employment Opportunity:
At Equip, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sexual orientation, gender identity, gender expression, familial status, age, weight, disability and/or any other legally protected classification protected by federal, state, or local law.

This job is no longer accepting applications

See open jobs at Equip Health.