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IT Field/Technician- Level II

Erewhon

Erewhon

IT
Los Angeles, CA, USA
Posted on Thursday, February 1, 2024

Join the movement! Erewhon market is trailblazing in the health and wellness industry, and we’re rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best food and wellness products on the planet. 10+ locations and growing.

What we offer:

  • $24 - $27 / hour (based on experience)
  • 50% off organic meals daily
  • 20% off in-store purchases
  • Bonuses and sales rewards (for some departments)
  • HUGE opportunities for career growth
  • 401k with 4% match, Paid Vacation, Health Benefits and much more…

What we are looking for:

We are looking for an individual with a functional level experience and a desire to learn IT Technical skills. Applicant should have some skills and exposure to networking and PC troubleshooting technical problems. We are seeking an entry level technician with good troubleshooting skills, strong communication and customer service skills, who is able to follow directions well, can work in a fast-paced and high-energy environment and can exercise good judgment. The candidate will be able to take direction, learn and have a desire to grow their skills.

Education/Certifications/Experience

  • A+ or similar certification or practical experience (required)
  • Network+ or similar certification or equivalent experience (required)
  • Other IT certifications or formal IT education a plus (not required)
  • Other (Non-IT) technical experience/education will be considered
  • Experience in retail/POS hardware support or use desired

Responsibilities:

  • Position includes travel between corporate offices and on-site to support our store locations.
  • Mandatory travel required (spanning throughout San Fernando / Los Angeles regions).
  • On-site visits to locations (scheduled, recurring, and possible emergency support requests) during business and non-business hours.
  • Deploy, maintain, and support network devices and connectivity, workstations, laptops, mobile devices, printers, peripherals, operating systems, and applications needed by clients.
  • Technician will be expected to support users via chat, web, email, or phone once training is completed. Supervisor and management will always be available to escalate, however a minimum level of stand alone ability will be required.
  • On-call (after hours support) responsibilities as scheduled. Hours are flexible within the abilities of IT management, staffing and events to protect company needs. Must be willing to work various shifts and/or days.
  • Acceptable candidates will have a desire to learn industry specific technology, setup, repair and maintenance in addition to core IT concepts.
  • Support IT projects as need at all company locations.
  • Other duties as assigned

Qualifications:

  • We are looking for an IT Technician with a minimum of 2 years of job experience in any field (technical/retail support desired). Any technical experience will be considered.
  • We are seeking a candidate with good troubleshooting skills, strong communication that is able to follow directions well, can work in a fast-paced and high-energy environment and can exercise good judgment.
  • Comfortable, functional, and clean work attire required.
  • Valid Driver's License / Reliable vehicle with valid registration and auto insurance (mileage reimbursed).
  • Physical work such as lifting and carrying equipment.
  • IT certifications or formal IT education will be considered but is not required.
  • Basic understanding of Microsoft Windows desktop, setup and installation desired.
  • Basic skills in Google applications is a plus
  • Basic experience in PC hardware(other hardware experience will be considered).
  • Entry level understanding of Android, iOS and the ability to learn.
  • Working knowledge of email/webmail. Google workspace and Google Drive experience are a plus.
  • Basic knowledge of Networking Support (i.e IP addressing concepts, utilizing basic network diagnostic tools, troubleshoot connectivity, Wi- Fi, etc.).
  • Solid learner / Good troubleshooting and critical thinking skills / Reliable and dedicated / Professional demeanor.
  • Reasonable verbal skills and ability to communicate with others. Ability to receive feedback to enhance these skills.
  • Ability to work independently and in a team once training is complete.
  • Ability to take direction and understand instructions.

Job Type: Full-time

Schedule:

  • 8 hour shift (overtime may be required on a limited basis)
  • 5 days a week (additional days may be offered during emergencies)
  • Weekly schedule may vary depending staff availability, projects and need of IT Department, Company and Management

Erewhon has many opportunities for career development and growth as we expand across Southern California with ten current stores (Beverly Hills, Calabasas, Culver City, Grove (Fairfax), Pasadena, Pacific Palisades, Santa Monica, Silver Lake, Studio City, and Venice).

#DCIT

Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

By applying, you agree to Erewhon's Notice of Collection policy and all its terms and conditions: https://www.erewhonmarket.com/notice_at_collection_applicant/