Compliance Operations Manager



Legal, Operations
Posted on Saturday, April 13, 2024

Want to help us, help others? We’re hiring!

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Compliance Operations Manager to help supervise the compliance operations team.

Trust is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. The Risk, Compliance, & Platform Integrity team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As the leader of the Compliance team, you will be responsible for guiding a group of thoughtful and compassionate compliance professionals who assess fundraiser intent, verify information provided, and perform due diligence to help ensure the platform is abiding by regulatory requirements and contractual obligations. You will also be required to understand where cross-functional relationships can be strengthened, processes can be improved and tools can be strengthened to create a strong culture of compliance and protect against emerging risks.

This is a role that requires operational excellence, thoughtful communication, a critical understanding of nuanced global risks, and the ability to maintain strong organizational alignment to impeccably complete daily operations to help ensure GoFundMe remains a safe place to give online.

The Job…

  • Leading the Compliance Operations team in their daily responsibilities, which include completing enhanced due diligence, sanctions and watchlist screening, unusual activity reports, and suspicious transaction reports
  • Managing the team’s performance and directly contributing to their ability to excel in their goals, meeting their Service Level Agreements, maintaining strong quality standards, and improving overarching operational performance
  • Playing a key role as a decision maker in the team’s risk appetite, operations, and strategies, advocating for those resolutions with a data-driven approach and well-supported evidence
  • Acting as the main point of contact for escalations
  • Overseeing enhanced due diligence on accounts that exhibit higher-risk and unusual activity including but not limited to; sanctions, Counter-Terrorism Financing, Politically Exposed Person(s) (“PEP(s)”), money laundering and the associated predicate offenses
  • Offering guidance on and responding directly where appropriate, to any relevant escalated support ticket, agency complaint, or account review
  • Owning ongoing monitoring to help ensure assessments remain accurate and emerging risks are properly identified with mitigation plans
  • Revising and establishing processes with leadership to ensure guidance is current, properly disseminating information to the team
  • Creating and delivering training to educate teams on responsibilities and compliance matters
  • Developing and documenting compliance team procedures, workflows, and standard process guides, surfacing them to the Second Line of Defense for review against mapped organizational controls
  • Maintaining responsibilities around identified gaps, issues, or problems to see them through for remediation, alerting leadership, proposing solutions, and working with stakeholders across the organization, third-party service providers, and external users
  • Collaborating with business units and operational areas on implementation of compliance processes and providing guidance to support projects and workflow enhancements
  • Conducting presentations and creating supporting materials to advise leadership and departments on compliance portfolio performance and reporting
  • Performing ad hoc projects to support compliance and company initiatives
  • Developing strategic relationships with payment service providers and partnering with them to effectively mitigate against compliance risks


  • Minimum of 5 years experience managing a team working in risk management and/or compliance with a payments focus with strong operational focus
  • Work well overseeing a distributed global workforce and confidently maintains communication while working in a remote or hybrid environment
  • Leverage data-driven insights to adjust an agile team quickly to make large operational impacts
  • Proactively steps into the team’s work to manage volumes while providing comprehensive direction, ensures Service Level Agreements are met, offers best practice guidance, and assesses quality of the team’s performance
  • In depth knowledge of global customer due diligence, enhanced due diligence, card network rules, BSA/AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a consumer, merchant, non-profit, and within the financial ecosystem
  • Experience working in the payments industry and knowledge about merchant processing behaviors
  • Wildly ambitious self-starter with excellent attention to detail paired with big-picture insights
  • Seasoned decision-maker with a strong ability to advocate for compliance initiatives while partnering with and securing consensus from key collaborators
  • Fast learner who remains inquisitive with a solution-oriented attitude that can take initiative and follow through without sacrificing quality
  • Strong performer, able to meet deadlines with concrete organization skills while balancing different priorities
  • Communicate sophisticated issues clearly and concisely both orally and in writing
  • Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance

Why you’ll love it here...

  • Market competitive pay.
  • Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions.
  • 401(k) retirement plan with company matching.
  • Hybrid workplace with fully remote flexibility for many roles.
  • Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
  • A variety of mental and wellness programs to support employees.
  • Generous paid parental leave and family planning stipend.
  • Company provided life and disability coverages.
  • Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
  • Learning & development and recognition programs.
  • “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
  • Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
  • Employee resource groups.
  • Your work has a real purpose and will help change lives on a global scale.
  • You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
  • We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
  • We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $125,000-$175,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Dedication to Diversity

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.