Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way.

The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, and Sequoia Capital, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be.

Come join us in building something that's already changing how the world works.

The Mission

Island is looking for a Lab Engineer to own and evolve our internal lab infrastructure and help R&D, QA, and Escalation teams reproduce real-world customer scenarios. You'll be the go-to person for turning "it broke at the customer" into a reproducible setup in our lab.

What You’ll Do Day-to-Day

Lab Infrastructure (Mirage Lab & Physical Devices)

- Own and maintain Island's Virtual Lab platform and physical device lab, including provisioning, lifecycle management, and availability

- Manage hybrid lab infrastructure spanning physical hardware, virtual machines, and cloud-based environments

- Ensure lab environments are reliable, up-to-date, and ready for on-demand use by engineering teams

- Continuously improve lab tooling, automation, and self-service capabilities

Environment Setup & Field Issue Simulation

- Partner with R&D, QA, and Escalation teams to build environments that replicate complex customer setups

- Reproduce edge cases and field issues by simulating enterprise configurations (identity providers, security stacks, network topologies, VDI, MDM)

- Serve as the bridge between customer-reported issues and engineering, translating real-world conditions into actionable lab reproductions

- Support investigation of OS-level and infrastructure-level issues across Windows, macOS, Linux, iOS, and Android

What We're Looking For

- Hands-on experience managing lab environments, test infrastructure, or similar internal platforms

- Strong understanding of enterprise IT ecosystems:

- Identity & Access: Okta, Azure Entra ID, SCIM, SAML

- Security: DLP, EPP/EDR, CASB

- Infrastructure: Windows Server, Active Directory, VDI, Linux administration

- Networking: TCP/IP, DNS, DHCP, VPNs, proxies, SASE/ZTNA concepts

- Ability to quickly learn new tools and technologies to match diverse customer environments

- Creative problem-solving; comfort working across the full stack from packet-level networking to application-layer behavior

- Strong collaboration skills; you'll work closely with multiple R&D and QA teams daily

Nice to Have

- Experience with virtualization platforms (VMware, Hyper-V, KVM) or cloud lab orchestration

- Familiarity with monitoring/logging tools (SIEM, Syslog, Splunk)

- Scripting/automation skills (PowerShell, Bash, Python)

- Background in QA, support engineering, or systems administration in a software company