About the Role

As a Staff Machine Learning Engineer, you’ll design, train, and operate best-in-class machine learning systems that power our Tebra platform. You’ll own the entire lifecycle — from data exploration and model development to production deployment, monitoring, and continuous improvement.

This is a hands-on technical leadership role where you’ll push the boundaries of applied ML in healthcare, transforming messy real-world data into reliable automation that drives measurable business impact.

Your Area of Focus

• Design, build, and operate scalable ML pipelines for data ingestion, feature generation, model training, evaluation, deployment, and monitoring.
• Own the end-to-end ML lifecycle, including data exploration, feature engineering, model design, validation, and productionization.
• Continuously monitor model performance in production, detect drift, and implement automated retraining pipelines to ensure accuracy and reliability over time.
• Leverage advanced ML techniques — from gradient boosting to large language models — to improve automation and prediction across claims, payments, and billing workflows.
• Conduct in-depth data analysis and experimentation to identify new opportunities for model-driven efficiency.
• Collaborate cross-functionally with engineering, product, and data teams to integrate AI capabilities directly into Tebra’s platform.
• Establish best practices for model governance, reproducibility, explainability, and observability within regulated healthcare environments.
• Lead and mentor engineers in applied ML methods, system design, and data-driven experimentation.

Your Professional Qualifications

• 8+ years of professional software engineering experience, including system design, large-scale services, and production-grade infrastructure.
• 5+ years of hands-on experience in machine learning engineering or applied AI, with a strong record of deploying and maintaining models in production.
• Demonstrated ability to deliver significant, measurable real-world impact through applied ML — improving efficiency, automation, or business outcomes.
• Proficiency in Python, TensorFlow/PyTorch, and scikit-learn.
• Hands-on experience with data analysis, feature engineering, and model development on large, complex datasets.
• Strong background in MLOps and data infrastructure (e.g., Airflow, Spark, feature stores, MLflow, data versioning).
• Proven ability to deploy and maintain ML models in production with CI/CD, monitoring, and alerting.
• Familiarity with cloud ML environments (AWS, GCP, or Azure) and containerization (Kubernetes, Docker).
• Experience building or fine-tuning LLMs or generative models for structured business processes.
• Experience with retrieval-augmented pipelines or feedback-driven model retraining.
• Experience working with structured business or healthcare data is a plus.
• Excellent technical communication and a product mindset — comfortable driving initiatives from concept to delivery.

Bonus Points

• Background in healthcare software operations, or financial automation.
• Contributions to open-source ML infrastructure projects.
• Published research or conference papers in machine learning, natural language processing, or applied AI.
• Experience leading AI reliability and observability initiatives — designing monitoring frameworks, drift detection, and alerting systems for multiple production models.

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

Start with the Customer

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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