About the Role

Tebra is hiring a Training Specialist who will be responsible for helping us set all customers and Customer Success employees up for long term success. You will be responsible for developing and delivering training that will engage our customers and empower them to successfully implement our software. In addition you will train internal employees during new hire onboarding and throughout their tenure with the company on their roles, responsibilities, product releases, process improvements, operational efficiencies and much more!

Your Area of Focus

• Apply adult learning principles to develop and deliver training curriculum including presentation decks, exercises, tutorials, job aids, assessments, etc., for all internal new hire onboarding training and ongoing training programs for the Customer Success organization.
• Schedule calls and meetings to conduct needs analysis and review training plans with identified teams.
• Effectively collect training program evaluations and feedback from respective teams and share insights/data with the management team.
• Assist in the development, implementation and evaluation of end-user self-paced training curriculums, instructor materials, training courses/plans designed and built by Instructional Designers and x-functional leaders to help drive a scalable and effective blended learning environment.
• Act as a Subject Matter Expert and provide guidance to team members throughout Tebra on industry and product portfolios.
• Maintain accurate and timely documentation, SOPs, job aides, scope of work, training plans, etc. for Customer Success organization.
• Report product improvements to cross-functional teams (product, engineering, GTM, etc.) on behalf of Customer Success.
• Manage time effectively with minimal supervision to accurately scope projects and ensure that Support Agents are trained properly and training is effectively driving customer and operational outcomes.
• Help transform internal enablement with simple, effective and engaging training programs!
• Core/ Day to Day Responsibilities:
• Train internal and external customers on all Tebra platforms using classroom, remote, on-the-job, and blended training techniques with adult learning principles in mind.
• Partner with peers, Instructional Designers, Technical Writers and other Subject Matter Experts to help create and deliver basic, intermediate and advanced level course curriculums for the Customer Success organization.
• Partner with product and marketing teams to develop and deliver monthly product release training to the Tebra organization.
• Maintain Tebra product and industry knowledge at all times.

Your Professional Qualifications

• 3+ years experience in software training, preferably in the healthcare SaaS environment.
• Knowledge and understanding of the US medical industry and healthcare system including clinical and office workflows, appointment scheduling, medical insurance billing and collections.
• Knowledge of adult learning methodologies, theories and techniques.
• Expert in creating training plans and training execution.
• Proven experience with tracking and executing on projects with strict deadlines.
• Ability to build extremely strong working relationships across teams, especially when there's shared ownership over some aspects of the customer experience.
• A self-starter who takes initiative and thrives in a rapidly changing, fast-growing environment.
• Excellent writing skills and ability to produce high-quality training content.
• Strong verbal communication skills needed to facilitate trainings across US and Costa Rica offices.
• Extremely process and data-driven, you don’t just make decisions or change an approach based on your gut, but on facts and behaviors you can track.
• Experience setting up and using web-conferencing tools, preferably GoToTraining or Zoom.
• Flexible, reliable, passionate team player that can work well independently.

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

Start with the Customer

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits

To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

#LI-SS1 #LI-Hybrid