Retail Operations Manager



This job is no longer accepting applications

See open jobs at Khaite.
New York, NY, USA
Posted on Thursday, February 8, 2024


KHAITE is a leading Luxury fashion brand based in New York City, known for its modern and luxurious designs. With a commitment to craftsmanship and attention to detail, we create high-quality clothing and accessories that celebrate individuality and empower our customers to express their unique style.


  • Responsible for the creation and updates of SOPs, policy and procedure, and store training, guideline resources/standards and reference materials.
  • Develop and manage all store systems related operational policies and procedures, job aides, and end user feedback focusing on continuous improvement in all areas of control.
  • Act as first line store support for all technical and functional POS related queries.
  • Train, coach, and manage store execution of operations tasks, i.e. POS procedures, return procedures, alterations, safety and security procedures and loss prevention. Providing on-going training on updates.
  • Establish controls and monitor internal and external risks to the company’s people, assets such as stores, external threats, cash, and inventory.
  • Control expenses and ensure compliance with budgets.
  • Monitor the accuracy of receiving, transfers, damages, and RTV’s.
  • Solve problems that affect the stores' service, efficiency, productivity, and drive compliance.
  • Inspire outstanding service to our customers and demand excellence in operations to facilitate a seamless client journey.
  • Exercise judgment and discretion independently, and in conjunction with, the management team, in the day-to-day operations of the stores
  • Assist top management in store openings and renovations, domestically and internationally.
  • Facilitates new projects and technological advances to drive communication, optimization, efficiency, and compliance.
  • Manage all building interior and façade works and facilities of all retail related projects to be always in line with luxury standards of excellence.
  • Build forward-thinking strategy that informs decision making and aligns with company objectives/Key Performance Indicators (KPIs) for retail succession planning, talent acquisition and onboarding, in addition to retention and engagement.
  • Build a metrics-driven department and lead the development of reporting and analytics to support effective decision making.
  • Manage department Operating Expense (OPEX) and all headcount (current, open, seasonal) budget reports.
  • Develop operational checks and balances within the department and with cross-functional partners.
  • Manage commission, payroll, and time off requests along with the calculation monthly including but not limited to forecasting, budgeting, and actualizing.
  • Lead, Manage and Direct two physical inventories annually along with monthly cycle count schedule for all global stores with results meeting company goals for Shrink and Inventory Accuracy.
  • Ensure field teams are trained on all aspects of stock auditing. Provide direction thereafter on solutions for effective stock management and suggestions for improvement.
  • Oversee and analyze negative stock reports and investigate/correct any subsequent issues to ensure Negative on Hands always remain at Zero across all stores.
  • Monitor sales, retail KPIs, and non-selling activities, prepare reporting and identify opportunities to drive business performance.
  • Identify opportunities and execute strategies to increase operational efficiencies and reduce costs; focus on luxury positioning, quality, accuracy, ease-of-use, and efficiency.
  • Create the Worldwide Monthly Operations Report and additional ad hoc reporting requests.

Requirements: (skills, qualifications, education, etc)

  • Minimum 5 years’ experience in Retail Regional Operations, Multi-Unit Roles
  • Previous Luxury retail experience
  • B.S or equivalent
  • Understanding of Asset Protection
  • Demonstrate agility with respect to changing priorities and business needs and acts as liaison between stores, Head Office, and champion business initiatives.
  • Strong interpersonal, communication, organization, and follow-through skills
  • Ability to drive adherence to all company policies, procedures, worldwide regulations, guidelines, and standards.
  • Ability to travel both domestically and internationally, as needed.
  • Understanding of Shopify, Salesforce and RLM systems is a plus.
  • A positive attitude and proven experience collaboratively with internal and external team members to achieve deliverables.
  • Ability to think strategically and implement tactically.
  • Excellent communication and interpersonal skills
  • Strong organizational skills, excellent presentation skills, and positive demeanor
  • Worldwide Market awareness and strong passion for the luxury fashion industry
  • Emulate the Brand aesthetic and embody and strong sense of fashion.
  • Quantitative and analytical skills
  • Ability to manage and develop relationships across groups and functionals at all levels of the Worldwide organization.

Salary range: $110,000-$120,000. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include a company bonus plan, employee discounts, clothing allowance, medical, dental, vision, a 401k plan and other ancillary benefits.

KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

This job is no longer accepting applications

See open jobs at Khaite.