ERP System Analyst /Engineer



New York, NY, USA
Posted on Sunday, February 11, 2024


KHAITE is a leading Luxury fashion brand based in New York City, known for its modern and luxurious designs. With a commitment to craftsmanship and attention to detail, we create high-quality clothing and accessories that celebrate individuality and empower our customers to express their unique style.

Job Summary:

We are currently seeking an experienced Retail IT ERP System Analyst to join our team. This role primarily involves providing technical support and assistance for our systems: Aptean RLM ERP, Shopify, Sage Intaact (accounting) platforms, playing a key role in optimizing our ERP system for efficiency and effectiveness.

Key Responsibilities:

  • Provide troubleshooting and end-user support for the Aptean RLM ERP system.
  • Perform general administration of the ERP system and manage additional software programs as needed that interface to our WMS, E-com system (Shopify) and financial ERP-Sage Intaact.
  • Analyze existing procedures and recommend improvements to the ERP system.
  • Document processes and procedures.
  • Research, troubleshoot, and resolve data issues, software errors, and identify opportunities for efficiency enhancements.
  • Manage and coordinate functional and E2E testing plans when implementing enhancements or defects fix.
  • Design and deliver end-user training for various teams including supply chain, product, financial/accounting, and ecommerce.
  • Manage interactions with the ERP vendor's user support ticket system.
  • Translate business requirements into functional designs, technical specifications, and oversee user testing and deployment.
  • Coordinate software or warehouse integration projects with business stakeholders and vendors.

Skills and Qualifications:

  • Minimum 4 years of experience with Enterprise ERP systems (e.g., RLM, SAGE, SAP, Blue Cherry), WMS, PIMS.
  • Experience in retail, POS, wholesale and direct-to-consumer (DTC) operations within the fashion and apparel industry.
  • Strong technical skills to collaborate effectively with developers and business teams.
  • Proficient in SQL, EDI, Jira/Confluence, Slack, MS Office/Excel and other project management and data analysis software.
  • Excellent analytical and problem-solving abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently and in team settings.
  • Bachelor's degree in related field preferred.
  • Knowledge of Shopify PLUS and Shopify Retail POS platform a plus .
  • Demonstrated ability to handle multiple projects simultaneously with attention to detail.

Personal Attributes:

  • A proactive change agent who challenges the status quo.
  • Results-driven, detail-oriented, energetic, and focused.
  • Strong desire to learn and succeed.
  • Ability to build partnerships and work collaboratively.
  • Makes decisions based on a mix of analysis, wisdom, experience, and judgment.
  • Demonstrated ability to handle multiple projects simultaneously with attention to detail.

Additional Requirements:

Travel may be required for system upgrades and troubleshooting at various locations.

Location: New York City SOHO

Please note: This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

Salary Range: $90-100k. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include a company bonus plan, employee discounts, clothing allowance, medical, dental, vision, a 401k plan and other ancillary benefits.

KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.