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Director of Stores

Khaite

Khaite

Operations
New York, NY, USA
Posted on Monday, May 20, 2024

KHAITE is a leading fashion brand based in New York City, known for its modern and luxurious designs. With a commitment to craftsmanship and attention to detail, we create high-quality clothing and accessories that celebrate individuality and empower our customers to express their unique style.

JOB SUMMARY

The Director of Stores will play a key leadership role within our retail team in overseeing the operations, performance, and profitability of KHAITE’s retail stores.

As the Director of Stores, you are responsible for developing and implementing operational policies and procedures, driving sales and customer service excellence, analyzing sales data to inform business decisions, fostering a positive and productive work environment, training and developing a store team, ensuring that each store meets or exceeds its goals and opening new store locations. The Director of Stores will also work closely with senior management to align store operations with the overall business strategy, ensure compliance with company standards and policies, and foster a culture that aligns with KHAITE’s Mission, Vision, and Values of Creativity, Integrity, Kindness, Agility, and Tenacity. Strong leadership, communication, and analytical skills are essential for success in this position.

This position is based in our NY office and reports to the CEO.

ESSENTIAL DUTIES & RESPONSIBILITIES

Client Development:

  • Partner with key stakeholders to execute consistent excellence in the client journey across all KHAITE stores and pop-ups that are aligned with the Brand’s Mission, Vision, and Values.
  • Partner with Merchandising, Visual Merchandising and Brand Marketing to develop relevant selling ceremonies, buying strategies, necessary retail tools, trainings and guidelines.
  • Build and develop strategic initiatives to evolve the client journey for the Brand and the Client in partnership with other internal key stakeholders while staying in line with the luxury market.
  • Define and monitor key performance indicators (KPIs) to measure client experience, loyalty and recruitment within directly owned retail stores.
  • Attendance at worldwide VIC events as necessary and in-line with budget

Operational Excellence:

  • Responsible for supporting the retail expansion strategy with on time, on budget and on brand store opening procedures and execution.
  • Establish and maintain operational excellence that is compliant, consistent and in adherence with local and Company policies.
  • Collaborate with cross-functional teams to optimize proformas, ensure four-wall efficiency and brand standards are met worldwide.
  • Implement efficient and effective systems, tools, and technologies to streamline operations and improve productivity.
  • Develop and maintain relationships with key internal & external stakeholders contributing to each store’s operation and success.
  • Partner with store leadership and corporate teams on strategic initiatives that enhance store environments, create consistent and compelling shopping experience, and uphold superior standards that represent the brand as outlined in our Company’s Mission, Vision, Values.

Team Leadership:

  • Lead a team of retail leadership for directly owned retail locations providing guidance, coaching, mentorship, and development opportunities.
  • Foster a culture that aligns with our Mission, Vision and Values of Creativity, Integrity, Kindness, Agility and Tenacity.
  • Set clear goals and objectives, monitor performance, and provide regular feedback to drive individual, team success and talent retention.

Drive Store Performance:

  • Monitor and analyze retail key performance metrics. Work closely with each Store Director to ensure financial goals related to their P&L are being met.
  • Drive profitability by ensuring our store team members are setting and exceeding sales goals, managing costs, delivering outstanding customer service, and providing helpful insights back to the corporate team.
  • Establish performance goals for all direct reports and monitor performance on a continuous basis.
  • Ensure visual merchandising strategies align with company expectations and support sales targets.

Financial Management:

  • Develop and manage the annual budget for retail P&Ls, ensuring alignment with strategic objectives and financial targets.
  • Monitor and analyze revenue, expenses, and other financial performance metrics, identify trends, and implement corrective actions to support meeting annual performance targets.
  • Drive cost optimization initiatives while maintaining a luxury customer experience along with compliance and excellence in operational standards.
  • Evaluate changes in luxury client service standards to recommend appropriate product/service and operational changes necessary to ensure client and employee satisfaction, while maintaining market alignment.

SKILLS & REQUIREMENTS

Interpersonal Skills:

  • Action oriented; drive for results
  • Able to motivate others and build effective teams
  • Able to mediate and negotiate to resolve conflict
  • Able to successfully manage people and process, driving change within a dynamic environment
  • Strong verbal and written communication skills
  • Superior attention to detail

Education/Experience:

  • 15+ years in store management experience, with 5+ years in a multi-unit role; preferably in a luxury setting
  • Experience with new-store openings
  • Experience with team trainings & employee development
  • Computer literate; learn and utilize various software packages
  • College degree or equivalent
  • Strong analytical skills

Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

The salary range is $215,000-250,000. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include a company bonus plan, employee discounts, medical, dental, vision, a 401k plan and other ancillary benefits.

KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.