ABOUT KHAITE

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.

ABOUT THE OPPORTUNITY

We are looking for a Private Client Personal Shopper to join the KHAITE team. This role will report to the Manager, Private Client and will be based out of the NYC HQ office. This role will serve as a key member of the KHAITE digital Private Client team, responsible for cultivating deep client relationships and providing a seamless, elevated experience to our top clientele.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Engage directly with KHAITE's top clients via personalized digital outreach (email, phone, text) to drive loyalty, repeat sales, and overall engagement, while remaining flexible for in-person client appointments.
• Cultivate and maintain strong relationships with existing and prospective top private clients to drive sales, retention, and brand loyalty
• Identifies proactive selling opportunities through past purchases and preferences to increase sales and customer engagement and brand loyalty
• Utilize clienteling tools to document client preferences, monitor shopping behaviors, and create tailored product lists to personalize the shopping experience and increase engagement.
• Manage all aspects of client orders, including consignments, pre-orders, exchanges, and returns, serving as the main point of contact for any delivery or issues in coordination with internal teams.
• Grow the VIC client base by promoting exclusive services and building emotional connections through personalized outreach and insights into client spending habits.
• Focus on client activity on khaite.com, identifying high-value and high-potential clients through client insights and behavioral data, partnering closely with the Head of Private Client to develop targeted strategies.
• Participate in events and selling opportunities, with a focus on identifying clients who could serve as potential partners for future activations and private selling events.

SKILLS & REQUIREMENTS

Interpersonal Skills:

• Ability to thrive in a fast-paced, dynamic setting while maintaining meticulous attention to detail
• Highly polished presentation and communication skills
• Professionalism and a natural sense of hospitality
• Action oriented; drive for results
• Strong client service orientation and customer focus
• Social perceptiveness
• Problem-solver
• Excellent visual styling abilities and strong written communication skills, with attention to spelling and grammar
• Strong verbal and written communication skills

Education/Experience:

• 3+ years of sales experience managing a personal client book within a luxury fashion brand
• Experience with digital styling
• Proven experience with omni-channel selling and clienteling tools, with the ability to track, monitor, and report on both direct and assisted sales performance
• A proven track record of building and maintaining relationships with VIC’s
• Passion for luxury product with an appreciation for design
• Ability to work a flexible schedule based on business needs which includes evenings and the ability to travel
• Computer literate; learn and utilize various software systems
• Foreign Languages a plus

Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

OUR VALUES

• Creativity ~ We are always imagining, never imitating.
• Integrity ~ We do the right thing.
• Kindness ~ We value people and their ideas, so we act and speak with compassion.
• Agility ~ We move with intention, flexibility, and speed to stay ahead.
• Tenacity ~ We are insatiable. Our drive is relentless.

WE OFFER

The salary range is $28.00-30.00/hr + commission. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. This is a 3 month temporary position.

KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.