Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Our Vision: To give rise to lifelong memories

Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values:

• Welcome All- We are all in it together
• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
• Lead with Heart- We operate with empathy and integrity
• Rise Up- We take initiative to make things better
• Savor It- We are present and find the fun!

THE ROLE: COMMISSARY PRODUCTION SUPERVISOR (LONG ISLAND CITY)

The Commissary Production Supervisor will oversee daily cookie dough production for all of Levain’s east coast locations and ensures each and every one of our world-famous cookies is the absolute best quality possible. The Commissary Production Supervisor coaches and motivates team members to achieve production efficiency standards and quality. The ideal Commissary Production Supervisor candidate has high emotional intelligence and a knack for operating in a fast-paced, high-volume environment.

What We’re Looking For:

• Proven leadership skills with the ability to optimize team performance and development
• Proven experience with food manufacturing sanitation processes
• Experience with maintenance and repair; mechanical aptitude
• Excellent relationship management skills: communication, interpersonal, and influencing skills
• Strong analytical and problem-solving abilities
• Results-oriented approach with the ability to plan and deliver against project deadlines
• Resilient, self-motivated, and able to work well under pressure
• Detail-oriented with passion and patience for creating consistent, high-quality products
• Collaborative spirit and a commitment to upholding Levain’s core values

Job Responsibilities:

Leadership

• Supervise production staff to achieve quality, labor, and product standards
• Supervise staff on the execution of projects, product testing, or other non-standard activities as assigned by the Production Manager or General Manager
• Perform some light maintenance
• Supervise all sanitation activities to ensure all SSOP’s are followed and documented

Communication & Collaboration

• Demonstrate excellent communication practices to create an environment of accountability and clarity around missions, projects, and deliverables
• Work collaboratively and support our Ecomm business as directed

Employee Safety

• Support the Employee Safety Program by ensuring that all personnel work in a safe manner
• Identify and take action to prevent unsafe practices or situations that could compromise employee safety

Food Safety & Quality Assurance

• Support the Food Safety Program by ensuring that all GMPs, allergen controls, sanitation, and Critical Control Points are followed by all personnel
• Complete all documentation required to verify that all elements of the Food Safety Program are followed
• Create, nurture, and support a spirit of high quality and food safety
• Support Quality and Customer Service teams in areas such as customer complaints, process validation, process risk analysis, and team training

Operational Excellence & Problem Solving

• Inspect, troubleshoot, or assess any production or equipment problems. Document and communicate any issues to the Production Manager or General Manager
• Collect and input production results in the MRP system. Resolve or account for all deviations. Accuracy and timeliness are of utmost importance

Requirements:

• Minimum 5 years in professional food manufacturing operations, with at least 1-2 years of food manufacturing supervisory experience required
• Fluency in Spanish is required
• Knowledge of Food Safety regulations, laws, and best practices required
• Experience in workplace safety programs and their application required
• Experience with maintenance and repair; mechanical aptitude required
• HACCP certification and experience maintaining HACCP program strongly preferred
• Experience working with (MRP) or manufacturing resource planning software preferred
• Previous experience with GFSI, SQF and USDA audits preferred
• Proficient in Microsoft Office, especially Excel
• Ability to lift/push 25-50 pounds, including overhead
• Stand/walk for a 10-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
• Ability to work, days, afternoons, evenings and weekends as dictated by seasonal or business needs

Compensation & Benefits

• $60k-$80k DOE + 15% quarterly bonus potential
• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• Three Weeks of Paid Time Off
• 401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.