THE ROLE: E-COMMERCE ORDER PROCESSING TEAM MEMBER

(LONG ISLAND CITY, QUEENS)

Ecommerce team members work behind the scenes to prepare and ship cookie boxes, party favors, and corporate gifts. People all over the country want their Levain, and this is the team that takes the lead in spreading the love! The ideal candidate for the role is extremely organized, excited by detail-oriented work, an excellent verbal and written communicator, proficient in Microsoft Office, and able to learn computer programs quickly. The team member serves as the point-of-contact for order inquiries, and takes a leading role in communicating with, organizing, and fulfilling our orders.

What you’ll do:

• Process online orders via Shopify & PDQ, creating shipping labels and gift messages

• Communicate daily needs to the production team

• Organize all outstanding orders for the correct shipping dates

• Respond to event and corporate inquiries, liaise with customers to understand the order needs, order supplies, schedule and create the order, and coordinate fulfillment with the production team
• Troubleshoot order issues
• Validate addresses, update orders per customer request

• Communicate with Marketing teams for onsite needs

• Organize and prepare materials, bake cookies to fulfill specific gift box and party favor requests on an as-need basis

About Us:

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie and team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Every day, we strive to embody our company’s five core values:

• Welcome All- We are all in it together
• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
• Lead with Heart- We operate with empathy and integrity
• Rise Up- We take Initiative to make things better
• Savor It- We are present and find the fun!