THE ROLE: ECOMMERCE ADMIN TEAM MEMBER (LONG ISLAND CITY, QUEENS)

Ecommerce team members work behind the scenes to prepare and ship cookie boxes, party favors, and corporate gifts. People all over the country want their Levain, and this is the team that takes the lead in spreading the love! The ideal candidate for the admin role is extremely organized, excited by detail-oriented work, an excellent verbal and written communicator, proficient in Microsoft Office, and able to learn computer programs quickly. The ecommerce admin team member serves as the point-of-contact for order inquiries, and takes a leading role in communicating with, organizing, and fulfilling our corporate and event orders.

What you’ll do:

• Process online orders via Shopify & ShipStation, creating shipping labels and gift messages

• Communicate daily needs to the production team

• Organize all outstanding orders for the correct shipping dates

• Respond to event and corporate inquires, liaise with customers to understand the order needs, order supplies, schedule and create the order, and coordinate fulfillment with the production team

• Troubleshoot delivery issues and file claims

• Validate addresses, update orders per customer request

• Communicate with the Customer Engagement & Marketing teams for onsite needs

• Pack cookie gift boxes and party favors. Organize and prepare materials, bake cookies to fulfill specific gift box and party favor requests on an as-need basis

What we’re looking for:

• Prior ecommerce, shipping, or production experience a plus, but not required; for the right person, we’re more than happy to teach

• Delight for organization – you are someone who alphabetizes and color codes in their sleep!

• Customer service skills – you enjoy helping our customers get Levain cookies to their home, office, or event, whether it is 4 or 4,000

• Proficiency in Microsoft Office and the ability to learn new computer systems/programs quickly

• Passion for what you do – you take pride in playing a behind the scenes operational role and understand the positive impact your work can have on someone’s day

• Adaptability and flexibility – you recognize that in the food and shipping industries, anything can – and will – happen and you’re able to calmly spot and troubleshoot issues

• Eye for detail – you sweat the small stuff; it’s important to you that the favors and gift boxes you make are accurate and aesthetically appealing

• Collaborative spirit and commitment to Levain’s core values – you’re a team player and willing to lend a hand and elevate those around you. You add your own individuality to an already positive and -uplifting work environment. A good sense of humor doesn’t hurt, either!

Compensation:

• $20-27/hour

Benefits:

• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter/Bike-Share Benefits, Employee Assistance Program, 14 Weeks Fully Paid Parental Leave, etc.
• Eight days of Paid Time Off
• 401K with 3.5% Company Match
• Opportunity for growth and career development

About Us:

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie and team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Every day, we strive to embody our company’s five core values:

• Welcome All- We are all in it together

• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other

• Lead with Heart- We operate with empathy and integrity

• Rise Up- We take Initiative to make things better

• Savor It- We are present and find the fun!