THE ROLE: CERTIFIED TRAINER (FLATIRON)

Certified Trainers serve as mentors and trainers to new and existing retail team members, helping model our core values and ensuring they understand Levain's practices and processes for customer service, drink-making, and operations. In addition, Certified Trainers work with bakery management to ensure overall quality and consistency, noting when processes aren't being followed or team members may benefit from a training refresher. Certified Trainers represent Levain to new employees, acting as their advocate, answering or directing all inquiries around company policies, protocols, and practices. Certified Trainers are versed in cash counting and reconciliation as well as opening and closing the bakeries, taking on these responsibilities on an as needed basis. The ideal candidate will enjoy mentoring others and have a passion for hospitality.

What you'll do:

• Work with bakery management, including our Director of Training, to onboard and train team members in Levain's policies and practices.
• Evaluate team members and ensure they are hitting skill development
• Ensures successful training for new team members
• Adjust coaching and communication style to best support each individual you are training; we're lucky to have a diversity of backgrounds, experiences, and personalities at Levain and we aim to take that into consideration when training and onboarding!
• Observe day-to-day bakery operations and help maintain quality
• Warmly greet and serve customers, maintain extensive product knowledge (including allergen information), and assist with inventory and delivery fulfillment.
• Work efficiently and accurately while ensuring all Department of Health food and safety standards are met.
• Fill in as needed across the bakery; we're all working towards one goal, and it's not uncommon for Certified Trainers to help bake or clean dishes.
• Assist bakery management in occasional management or supervisory tasks: cash handling, inventory counts for commissary, and covering an opening or closing shift of bakery.
• Abilities
  • Lift/push up to 50 pounds, including overhead
  • Walk/stand on your feet for an 8-hour shift (excluding½ hour break); walk up and down stairs in select locations
  • Read and communicate in English, including on the phone and in writing
  • Utilize basic computer skills (Email, Microsoft Word)

What we're looking for:

• Prior retail or customer service experience
• Food Protection License
• Passion for what you do -you love helping someone grow
• Adaptability and flexibility - you recognize that in the food industry, anything can - and will - happen and you're able to calmly troubleshoot issues.
• Eye for detail - you're the first to notice when something could be done better and you're committed to constantly improving yourself and
• Collaborative spirit and commitment to Levain's core values - you're a team player and willing to lend a hand or elevate those around you. You add your own individuality to an already positive and uplifting work environment. A good sense of humor doesn't hurt either!

Compensation:

• $19 - $21.25/hour
• 10% bonus
• Tips eligible

Benefits:

• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter/Bike-Share Benefits, Employee Assistance Program, 14 Weeks Fully Paid Parental Leave, etc.
• One Week of Paid Time Off
• 401K with 3.5% Company Match
• Opportunity for growth and career development

About Us:

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie and team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Every day, we strive to embody our company’s five core values:

• Welcome All- We are all in it together

• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other

• Lead with Heart- We operate with empathy and integrity

• Rise Up- We take Initiative to make things better

• Savor It- We are present and find the fun!