RETAIL TEAM MEMBER JOB DESCRIPTION – FOR INTERNAL USE
Our Vision: To give rise to lifelong memories
Our Mission: To bring together people who treat their work and the craft of baking and all who
come to visit with great care.
Every day, we strive to embody our company’s five core values:
• Welcome All- We are all in it together
• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each
other
• Lead with Heart- We operate with empathy and integrity
• Rise Up- We take initiative to make things better
• Savor It- We are present and find the fun!
THE ROLE: RETAIL TEAM MEMBER
Retail Team Members play a crucial role in delivering warm, helpful, and accurate customer
service that reflects the dedication of the Levain brand. Retail Team Members foster customer
loyalty by creating a welcoming environment that encourages customers to return again and
again. Retail Team Members are also responsible for maintaining a clean and inviting store
environment and supporting the team in daily operations.
What We’re Looking For
• People-forward attitude with exceptional customer service skills; Be proactive and
empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Be open to feedback and committed to continuous improvement
• Ability to remain calm under pressure in a fast-paced environment when
troubleshooting issues: be consistent, patient, and even keeled
• Strong attention to detail in customer interactions and product knowledge
Responsibilities:
PEOPLE
Team Collaboration:
• Lead with curiosity and compassion by showing care for your co-workers and build
meaningful connections that broaden your perspective
• Display a strong sense of teamwork: Work collaboratively with team members to ensure
smooth store operations
• Communicate effectively with team members and management
• Participate in team meetings and contribute to a positive work environment
Communication
• Facilitate open, clear, and timely communication with your team members and
management
• Contribute to team pre & post-shift meetings and ask questions or request clarification
when necessary
Training and Development:
• Complete your required role training and apply all skills learned to your position
• Stay up to date on MIX: complete ALL new modules for current and new product
launches and operating procedures
• Participate in training sessions to improve product knowledge and customer service
skills.
• Stay informed about new products, procedures, and promotions
Brand Ambassadorship:
• Embody and promote the values and standards of Levain Bakery.
• Foster a positive and inclusive work environment that encourages teamwork and
excellence.
CUSTOMER
Customer Service:
• Greet customers with a warm and welcoming demeanor
• Ensure all customer interactions are handled with awareness, empathy, and action
• Ensure every guest receives consistent, accurate, high-quality service that reflects
Levain’s brand standards
• Foster strong, lasting relationships with customers to enhance their sense of belonging
and connection to our community surrounding the bakery
• Foster a customer-focused culture within the bakery, where every team member
prioritizes the customer experience
• Resolve customer issues promptly and courteously and operate with empathy
• Promote and upsell products to enhance the customer-experience and to help increase
sales.
OPERATIONS
Quality Control:
• Follow and comply with established procedures to ensure all baked goods meet Levain
Bakery’s quality standards
• Consistently adhere to established protocols and maintain the highest standards of
excellence in coffee preparation, presentation, and service
Sales and Transactions:
• Adept knowledge of Toast POS system
• Process customer transactions efficiently and accurately
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely
prepared
FOH Shift Operations
• Ensure daily tasks are completed, customer orders are fulfilled accurately, and food
safety standards are consistently met
BOH Store Maintenance & Compliance
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and
workspaces
• Follow health and safety guidelines to ensure a safe environment for customers and
staff
• Communicate to management if indoor or outdoor areas (including customer spaces
and kitchen facilities) are not up to standards
Inventory Management
• Assist in restocking and organizing inventory and adhere to guidelines given from
Cookie Lead or management
Requirements
• Previous retail or customer service experience is preferred.
• Open availability: ability to work mornings, nights, weekends, and holidays
• Ability to lift/push up to 25+ pounds, including overhead
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require
walking up and down stairs
• Read and communicate in English, both verbally and in writing
Compensation & Benefits
• $17-19.25/hour + tips
• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program,
Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• One Week of Paid Time Off
• 401K with 3.5% Company Match
We are committed to fostering a diverse, inclusive, and equitable workplace where all
employees feel valued and empowered to contribute their unique perspectives.