Customer Success Manager



San Francisco, CA, USA · Boston, MA, USA · New York, NY, USA
Posted on Thursday, October 19, 2023
As a member of our customer success team, you will have the unique opportunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders. We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization.

Your Role

  • Strategic Onboarding and Relationship Building: Smoothly and successfully onboard customers, while cultivating and strengthening ongoing client relationships. Your focus will be on revenue growth, client satisfaction, and demonstrating the value customers gain frequently and effectively.
  • Proactive Leadership: Lead by thinking multiple steps ahead to move an account forward. You will independently assess current business processes, identify capability gaps, gain internal alignment, and help develop a future state strategy that drives significant outcomes.
  • Exceptional Communication: You will be exemplary in your communication skills, always available to jump in and follow up with solutions promptly. You will demonstrate a low latency in response times and a high level of trustworthiness, caring deeply about being perceived as responsible by your clients.
  • Product and Roadmap Alignment: Regularly connect the dots between customer needs and our product roadmap. You possess a deep understanding of our product offerings and proactively align them with the customer's requirements.
  • Data-Driven Insights: Your analytical mind is very comfortable pulling information from datasets to drive customer success and inform strategic decisions, demonstrating a solid ability in data interpretation.
  • Account Management Expertise: With a strong background in Account Management, you have a proven track record of driving deals forward with ambition and strategic insight.
  • Resilience and Accountability: Display resilience in the face of challenges, comfortable with respectful disagreement and speaking your mind. You are not afraid to get uncomfortable when necessary to ensure client and project success.

Why you may be a fit:

  • You are an expert at discovery to fully understand the customers’ needs, embodying a customer-centric approach at all times.
  • You bring significant experience in an Account Management role, with a keen focus on driving revenue forward and cultivating successful client relationships.
  • Your experience in developer tools, infrastructure verticals, and data analysis sets you apart.
  • You are excited about building processes from scratch and eager for exposure to every aspect of the business.
  • Your multi-talented profile includes strong communication, resilience, accountability, ownership, and a proactive work ethic, making you an ideal candidate for this role.

Even better if you have:

  • Experience at a startup
  • An engineering background
  • A passion for hardware
We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values - >
We want you (yes, you!) to apply
At Memfault, we believe in the power of diversity and the importance of fostering an inclusive environment where everyone feels valued and empowered. We hold the opinion that diversity is not just a goal, but a key driver of creativity, innovation, and growth. Our commitment to diversity and inclusion is embedded in our company culture and reflected in our policies and practices.
We are proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!
About Memfault
Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes, Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator. Learn more about Careers at Memfault ->
Memfault recently closed a $24M Series B funding round announced on January 24, 2023. Learn more ->