Technical Program Manager



IT, Operations
San Francisco, CA, USA · Boston, MA, USA · New York, NY, USA
Posted on Thursday, June 27, 2024
As a Technical Program Manager at Memfault, you will drive the successful implementation of our platform. You will manage new customers in their first 180 days from the time they sign the order through to their deployment onto production devices. Your strong product knowledge, excellent project management skills, and strong written and verbal communication will drive customers to successful and consistent onboarding that meets the plan on time.

The Role:

  • Technical Expertise: Develop a deep understanding of Memfault's platform, features, and integration process to provide expert guidance during the onboarding process.
  • Project Management: Manage the delivery, development, and integration of Memfault, ensuring clear communication of scope, dependencies, and accountability. Maintain detailed project plans and timelines.
  • Customer Centric: Collaborate with customers to deeply understand their technical requirements and goals, identify opportunities, and provide tailored onboarding plans to meet their needs. Align onboarding priorities with their business goals.
  • Stakeholder Education: Develop and lead training sessions and workshops to ensure engineers and leaders working with us understand the benefits of Memfault.
  • Stakeholder Management: Act as the primary point of contact for all implementation-related activities. Facilitate effective communication and collaboration between cross-functional teams across Memfault and the customer.
  • Risk Management: Anticipate, identify and communicate risks with urgency, ensuring timelines and expectations are aligned and met. Proactively manage issues, resolve roadblocks, escalate, and challenge the customer when needed.
  • Implementation Expertise: Partner with Solutions Architects to understand technical requirements and customization needed, and advocate for prioritization and urgency of Memfault adoption.

Why You May Be a Fit:

  • Experience in technical program management within the Hardware or IoT Industry
  • You are tenacious, act with urgency, and follow through every time
  • Strong program management skills with a focus on delivering complex technical projects.
  • Technical aptitude, curiosity, and the ability to build deep product knowledge
  • The ability to understand and communicate technical concepts effectively to customer personas in engineering, support, QA, and leadership.
  • Excellent organizational and communication skills to drive projects forward and ensure successful client onboarding.
  • Ability to navigate customer processes and manage risks effectively.

Even Better If You Have:

  • Familiarity with release management processes and software engineering.
We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values - >
We want you (yes, you!) to apply
At Memfault, we believe in the power of diversity and the importance of fostering an inclusive environment where everyone feels valued and empowered. We hold the opinion that diversity is not just a goal, but a key driver of creativity, innovation, and growth. Our commitment to diversity and inclusion is embedded in our company culture and reflected in our policies and practices.
We are proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!
About Memfault
Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes, Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator. Learn more about Careers at Memfault ->
Memfault recently closed a $24M Series B funding round announced on January 24, 2023. Learn more ->