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Implementation Consultant

monday.com

monday.com

London, UK
Posted on Monday, November 20, 2023

Implementation Consultant

  • Customer Success
  • London
  • Full-time

Description

Our Services organization is growing and we are looking for an Implementation Consultant to join our Services team. As an implementation consultant, you’ll work closely with our enterprise and strategic customers to implement monday.com to help their business needs and challenges.

About The Role

  • Take ownership of new accounts and manage their onboarding and implementation
  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Act as a project manager to ensure timelines are met
  • Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team
  • Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services)
  • Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
  • Build, own, and execute client success and implementation plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects

Requirements

  • 3-5 years experience in a Professional Service / Implementation / Customer Success positions
  • Strong customer-facing and presentation skills with the ability to establish trust and credibility
  • Ability to work in a high volume environment
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • BA or BS degree
  • Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage