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Customer Experience Advocate - Japanese Fluency

monday.com

monday.com

Customer Service, Legal
Sydney, NSW, Australia
Posted on Tuesday, January 16, 2024

Customer Experience Advocate - Japanese Fluency

  • Customer Experience
  • Sydney
  • Entry Level
  • Full-time

Description

In a few short years, monday.com has grown from a successful startup based on a great idea to a publicly traded, multi-product company. Vital to that growth has been our Customer Experience team supporting the unique use cases of our customers every day. Joining this team means taking on an exciting, multi-dimensional role, one that gives you the opportunity to work autonomously with a resolution-driven mindset as you lead customer interactions. This isn't your average support role!

You'll be joining a department where we strive to create the best environment for our team. Whether it's providing them with the most optimal tools and tech to or fostering an environment where individual insights are valued, we're always pushing to be and do our best for each other.

With this in mind, we look for a certain type of person to join our global team! We're made up of natural high performers who know that success is achieved together, who think creatively to drive toward resolution for our customers, who are comfortable and confident owning their interactions across multiple methods of communication (both written and verbal), and who aren't afraid to share their feedback and insights -- many of which become real initiatives we implement as we strive to better ourselves each day.

Most importantly, we've fostered an incredible culture here at monday.com CX. We're currently hiring in our Tel Aviv, New York, and Sydney hubs, where you'll be surrounded by teammates who can't wait to help you thrive on your CX journey!

Please note that this role is on a hybrid model in our Sydney location (3+ days per week in-office).

About The Role

  • Communicate empathetically and concisely with customers from all over the world through emails, Live Chat, and over the phone
  • Own 1:1 screenshare interactions with customers, troubleshooting and brainstorming creative solutions with them live
  • Host large-group webinars to educate new customers on the capabilities of the platform
  • Collaborate with our department and company teams to drive all interactions toward positive resolution
  • Investigate, research, and think creatively to find solutions for our customers' complex use cases across various industries

Requirements

  • Japanese and English fluency - at a bilingual/native proficiency
  • Excellent interpersonal skills that push you to uncover the customer's needs.
  • A positive attitude and natural empathy
  • High adaptability to change and a motivation to conquer new challenges
  • An autonomous work ethic and a natural sense of ownership over your success
  • A willingness to examine your missteps and learn from them
  • A solution-oriented mindset that won't stop until a customer is satisfied
  • A tendency to approach challenging situations with a "can do" energy
  • Investigative curiosity and the ability to research and self-educate
  • The confidence to challenge processes, share insights, and speak up if there's a better way

Working at monday.com

Life at monday.com is unlike anywhere else - from our dedicated Workplace Specialist teams committed to creating workspaces that are as beautiful as they are productive, to our People Engagement teams who go above and beyond to keep us healthy, happy and thriving. We have a highly inclusive culture with a diverse leadership team creating the ideal atmosphere for cross-collaborative work and innovation.

When you join monday.com, you’ll experience:

  • A hybrid work model encouraging collaboration, productivity and flexibility, including brand-new (dog-friendly!) offices in the heart of the Sydney CBD
  • An environment of professional development and personal growth. CX at monday.com is a highly dynamic career path constantly innovating for impact. We provide an annual professional development budget and offer valuable and strategic opportunities to learn and develop within the role and expand your professional skill set in the tech industry.
  • A culture of camaraderie, connection and community. There’s always something to look forward to on the calendar - retreats, recognition celebrations and events, thoughtful care packages and more.

Social Description

We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!

Our Team

The Customer Experience Team is a group of frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive. By being the true experts of the monday.com platform, we are able to provide a unique level of support and inspiration to our users. We are an energetic, empathetic and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment.