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Senior Product Operations Manager

monday.com

monday.com

Product, Operations
Tel Aviv-Yafo, Israel
Posted on Wednesday, January 17, 2024

Senior Product Operations Manager

  • Product
  • Tel-Aviv, Israel
  • Full-time

Description

Product Operations builds supporting infrastructure for a smooth, effective, and data-driven Product Management execution. To:

  • Deliver maximum impact to our customers
  • Streamline collaboration and communication efforts
  • Continuously improve efficiency

About The Role

Monday is seeking a Senior Product Operations Manager to establish the Product Operations function at the company, supporting a Dev/PM/design organization of over 600 employees by the end of 2024, working closely with Engineering Operations managers:

  • A key member of our Product Leadership team
  • Reporting to the Head of Product and Engineering Operations, a member of the Builders Operations team.
  • The ideal candidate should have experience in Product Operations, demonstrate an ability to work collaboratively, and possess strong communication skills.

Responsibilities:

  • Build the Product Operations function, create and enable processes to oversee the end-to-end lifecycle of our product, from ideation through delivery
  • Programmatically manage customer feedback from multiple channels in collaboration with the CRO teams and close the feedback loop with CRO/Customers
  • Collect, analyze, and communicate qualitative and quantitative data from within and outside the product team, bringing metrics to the front of what we do as a business to help make decisions, enhance Product outputs, and improve efficiency
  • Integrate & analyze Data into Insights for the Product & leadership Team
  • Traceability between business objectives and roadmap prioritization
  • Manage product management tech stack, define and record best practices for consistent and effective use.
  • Programmatically manage the Communication of the strategic direction, roadmap, priorities, and releases to relevant parties inside the company
  • Build healthy interfaces between Product, Engineering, and Go-to-Market, and improve cross-functional alignment
  • Maintain templates, guidelines, and resources so the product team can operate efficiently.

Requirements

Requirements:

  • At least 5 years of experience in product operations, product management, or similar roles.
  • Strong communication skills and the ability to work collaboratively.
  • Demonstrated experience in improving operational efficiency and effectiveness.
  • Experience managing product management tech stack and documenting best practices.
  • Proven ability to collect and communicate qualitative and quantitative data.
  • Strong problem-solving and analytical skills.
  • Measures of Success: Improved operational efficiency and effectiveness, as evidenced by metrics such as cycle time, throughput, and defect rate.
  • Reduced time to market features, as evidenced by faster delivery of high-quality features that meet customer needs.
  • Increased active users, as evidenced by improvements in user engagement, retention, and satisfaction

Social Title

Product Operations Manager

Social Description

monday.com are looking for an experienced Product Operations Manager to join our growing Engineering & Product Operations team.

About The Team (Internal)

If you are an execution master that thrives in a dynamic multitasking environment, loves to make things happen, excel in leading projects to successful execution and relentlessly seeks to define and refine operational processes, this role is a huge opportunity for you!

We are looking for an experienced Product Operations Manager to join our growing Engineering & Product Operations team.

In this role you will be a key driving force in executing Engineering & Product initiatives while taking a significant part in running the operational side of the teams.

You will be leading cross-functional projects from idea to full execution and you will be responsible for defining, implementing and improving work processes related to the building of our product and enabling our fast rapid scale.

Internal requirements

  • 5+ years of experience in project management and/or operational role with a deep understanding and know-how in developing processes.
  • 5+ years of experience in technological company, Engineering or Product experience is an advantage.
  • Can-do approach with a strong sense of ownership and the ability to work independently, learn and move fast.
  • Organized, details oriented with the ability to handle multiple projects & activities simultaneously while meeting targets.
  • Team player, egoless with a proactive approach that thrives in a dynamic, ever-changing environment.
  • Excellent writing and verbal communication skills in English.