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Business Tech Support Specialist [London]

monday.com

monday.com

IT, Customer Service
London, UK
Posted on Sunday, May 19, 2024

Business Tech Support Specialist [London]

  • Information Technology & Data
  • London
  • Full-time

Description

The Business Tech Support Specialist is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for Sales, Partners, and Customer Success employees.

They are responsible for resolving or elevating all internal business systems and process inquiries.

The Business Support Representative will work cross-functionally with BizOps, Billing, and Finance, as well as with R&D to coordinate and drive the resolution of both technical and procedural issues. In addition, he/she will be continuously improving processes to minimize repeating issues.

About The Role

  • Act as a primary point of contact for sales, customer success, and partners.
  • Resolve/elevate all internal system-related issues, such as Salesforce.
  • Create processes/policies where applicable.
  • Document and maintain all processes into the team’s KB.
  • Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.
  • Challenge every ad-hoc solution, and pursue the relevant teams to implement permanent solutions.
  • Adhere to the team’s KPIs, from SLOs to all quality of work measurements.

Requirements

  • 1- 3 years experience in client-facing roles.
  • Business acumen and understanding of the selling process.
  • Excellent communication skills in English (written and verbal).
  • Fast and independent learner.
  • Analytical skills.
  • Ability to quickly adapt to a continuously changing environment.
  • Effectively work with cross-functional remote and local teams.
  • Experience in SaaS environments - Advantage.
  • SalesForce knowledge - Advantage.
  • B.Sc in Industrial Engineering or a similar field - Advantage.

#LI-DNI

Social Title

Business Tech Support Specialist

About The Team (Internal)

  • Act as a primary internal point of contact to sales, customer success, and partners.
  • Resolve/elevate all internal system-related issues, such as Salesforce.
  • Create processes/policies where applicable.
  • Document and maintain all processes into the team’s knowledge base.
  • Identify repeating issues, and collaborate with the relevant team to resolve them.
  • Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.
  • Challenge every ad-hoc solution, and pursue the relevant teams to implement permanent solutions.
  • Adhere to the team’s KPIs, from SLOs to all quality of work measurements.

Internal requirements

  • 2+ years experience in client-facing roles.
  • Excellent communication skills (written and verbal).
  • Fast and independent learner.
  • Analytical skills.
  • Ability to quickly adapt to a continuously changing environment.
  • Effectively work with cross-functional remote and local teams.
  • Business acumen and understanding of the selling process - Advantage
  • Experience in SaaS environments - Advantage.
  • SalesForce knowledge - Advantage.
  • BA or BS degree.

What monday.com can offer you:

  • Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
  • Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
  • Monthly stipends for food, wellness, and commuter/remote work
  • Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
  • Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
  • We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
  • A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

#LI-Hybrid #BI-Hybrid