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Engagement Manager

monday.com

monday.com

Sales & Business Development
London, UK
Posted on Tuesday, May 28, 2024

Engagement Manager

  • Customer Success
  • London

Description

"#LI-DNI"

About The Role

"#LI-DNI"

Requirements

"#LI-DNI"

About The Team (Internal)

Our Professional Services team is growing and we’re looking for a superstar Engagement Manager to join our growing team.

As an Engagement Manager at monday.com, you will play a pivotal role in driving the success of our professional services team and offerings and supporting our efforts to expand our market presence. As this is the first time we launch this role, you'll be expected to lead the build of this role including processes, methodologies, and everything around that.

You will be at the forefront of our commercial services strategy, collaborating closely with the sales team to drive service attach rates and ensure seamless integration of services into our sales cycles. Your key responsibilities will be encompass sales enablement, being the go-to person for every services aspect and commercial related topics pre-sales, and together with other services stakeholders, enhancing our services portfolio and offering to drive services selling and value to our customers and prospects.

Responsibilities:

  • Acting as the liaison with the sales and services teams to develop and execute strategies for selling professional services alongside our standard license.
  • Provide sales enablement, including training and coaching on effectively positioning and selling services during the sales cycle, while owning the services catalog.
  • Engage in pre-sale client conversations, understand their pain points and opportunities (perform scoping), and craft compelling documentation that showcase monday.com’s potential.
  • Lead the initial scoping process for prospective engagements, working closely with customers to understand requirements and define project scope and match the right service to the customer specific needs.
  • Responsible for incoming EMEA S&P requests. Act as the primary point of contact for commercial services inquiries, providing expertise and guidance to both internal stakeholders and customers.
  • Work hand-in-hand with clients, partners, internal Sales Engineering, & sales reps to define project scope, ensuring alignment with expectations and resource availability.
  • Take ownership of the SOW building process, ensuring accuracy, completeness, and alignment with customer expectations and company capabilities.
  • Close collaboration with the services leadership team on teams capacity, and involving the right people to the pre-sales phase to assure accuracy of scope
  • Monitor and analyze service attach rates, sales performance, and customer feedback to identify opportunities for improvement and optimization.
  • Collaborate with cross-functional teams, including legal, finance, partnership, revops, and others, to drive alignment and support overall business objectives.
  • Stay informed about industry trends, best practices, and competitor offerings to continuously enhance our services portfolio and maintain a competitive edge.

Internal requirements

  • 5+ years of experience in B2B SaaS as AE/AM/consulting role with significant experience of selling services as part of the sales cycle, technical consultant
  • A builder attitude - building a new practices from scratch including processes, methodologies, and putting clear metrics for them while connecting to the bigger business picture
  • Experience with high impact sales enablement to drive behaviors and changes
  • Experience performing technical project scoping and writing SOWs. While clearly articulating technical topics to a non-technical audience
  • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives