The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals.

The Associate Scale CSM is an exciting role at monday.com.

Scale CSM’s work with various customers through multiple motions utilizing our skills and experience, either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups. We also support our AMs on accounts that do not have a CSM by leveraging our best practices, product knowledge, and robust customer data to help identify ways we can deliver increased value through broader and more mature use of monday.com and more.

Our team is growing and we are looking for a CSM to join our team in our Tel Aviv office, support our customers, retain them, and help them grow by leading initiatives and collaborating with different stakeholders.

Part coach, project manager, consultant, and product expert, our Scale Customer Success Managers are continually focused on helping our customers improve their team collaboration and communication and be successful with monday.com.

• Act as a reactive CSM supporting internal stakeholders (AMs, CSMs) and customers focusing on risk mitigation and growth
• Act as proactive CSM, identifying customers in need of assistance based on customer data analysis
• Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs
• Identify, design, and being able to achieve the customer's goals in a short-term relationship
• Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth
• Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours
• Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
• Represent the voice of the customer and influence the product development roadmap.

• 1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100)
• High prioritization skills and process orientation
• Context switching - manage different (multiple) accounts at different stages in the life cycle
• Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree

Bronze / Pooled Scale Customer Success Manager

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals.

The Scale CSM is an exciting role at monday.com. Scale CSM’s work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of monday.com.

Our team is growing and we are looking for a CSM to join our team in our Tel Aviv office, support our customers, retain them, and help them grow by leading initiatives and collaborating with different stakeholders.

Part coach, project manager, consultant, and product expert, our Scale Customer Success Managers are continually focused on helping our customers improve their team collaboration and communication and be successful with monday.com.

About the Role

• Act as a reactive CSM supporting internal stakeholders (AMs, CSMs) and customers focusing on risk mitigation and growth
• Act as proactive CSM, identifying customers in need of assistance based on customer data analysis
• Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs
• Identify, design, and being able to achieve the customer's goals in a short-term relationship
• Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth
• Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours
• Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
• Represent the voice of the customer and influence the product development roadmap.

• 1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100)
• High prioritization skills and process orientation
• Context switching - manage different (multiple) accounts at different stages in the life cycle
• Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree