Happiness Delivery Representative
At a Glance
We go above and beyond for our customers–this is why our customer service is called the happiness deliverer. With a constantly growing fanbase all around the globe, we want to make a difference in the interaction with every single one of our customers. This is why we are looking for a customer-centric mind team focused happiness deliverer taking care of the Hong Kong & APAC e-Commerce markets. Your ultimate goal is to develop your team as well as the current process set up to deliver not only excellent service but to create this premium feel, this little extra, this WOW Moment, that means the world to our customers.
- Translate the company strategy into day-to-day operations for HongKong & APAC Online Store customer service
- Process orders/exchanges/returns/warranty claims in Salesforce and respond to all inquiries within 24 hours
- Close collaboration with cross functions (e.g. customer service B2C， customer service B2B, customer experience) to identify targeted solutions for steadily occurring problems within customer interaction processes
- Manage the day-to-day business together with your team by creating a synergetic work structure for everyday challenges-including processes, external communication or IT infrastructures
- 3+ years of experience as a service representative in a customer-oriented position, especially for e-commerce
- Experience in working on future-oriented cross-functional projects
Profound knowledge of the sporting goods industry
- You are a communication professional and at ease with speaking in English, Cantonese and Mandarin (business fluency required)
- Profound knowledge with CRM tools & Excel (preferably Salesforce)
Happiness is the only thing that multiplies when you share. So, take the chance and deliver happiness all day, every day at On! You will work in a team-player Team, which loves new challenges and happiness is part of their DNA. If you want to take every opportunity to WOW our customer, our team, and On - we would be happy to write future On stories together.
This position is located in HongKong.