Store Advisor (New Store)



Milan, Italy
Posted on Friday, April 26, 2024


In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team based in our Milan Flagship Store - our very first store in Italy!

On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store will be the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience.

Your mission

- Continuously embody and communicate On's values and brand philosophy
- Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions and improving customer engagement with our product
- Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
- Provide input and ideas on merchandising and engaging events / community initiatives for the store
- Contribute feedback to store leadership to continuously improve store processes and customer service level
- Help maintain the visual standards in the store to deliver a premium experience
- Assist with inventory management, Back of House functionality and store inventory counts
- Other duties as needed

Your story
- Experience within a retail work environment
- Strong communication and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Excellent customer service and relationship building skills
- Eye for maintaining outstanding store condition and visual merchandising standards
- Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
- Fluent Italian written and spoken, English is a plus

Other information:

The following information is representative of the essential functions performed in this specific position.

As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).

Meet the team

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

What we offer:

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.