Lead Store Advisor (Floor Manager - New Store)



Milan, Italy
Posted on Tuesday, April 30, 2024

Lead Store Advisor

In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team based in our Milan Flagship Store - our first store in Italy!

On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store will be the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience.

Your mission

- Continuously embody and communicate On's values and brand philosophy to internal and external customers

- Provide exceptional customer service from the moment the Customer enters to the moment they leave

- Lead and mentor a team of Store Advisors by demonstrating an exceptional customer focused approach and coaching for improvement

- Manage, implement and monitor daily zoning schedules to enable optimal customer flows

- Open and close store following protocol

- Provide input and ideas on merchandising and engaging events / community activities for the store

- Contribute feedback to store leadership to continuously improve store processes and customer service level

- Help maintain the visual standards in the store to deliver a premium experience to our customers

- Assist with inventory management, placing new product orders and fill-in orders

- Other duties as needed

Your story

- 2+ year of experience within a retail work environment;

- Strong communication and interpersonal skills

- Ability to take initiative, learn quickly, and work both independently and as part of a team

- Eye for maintaining outstanding store condition and visual merchandising standards

- Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business

- Ability to read, write and speak Italian & business proficiency in English.

Other information:

The following information is representative of the essential functions performed in this specific position.

As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).

Meet the team

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.