In Short:

On is a fast-growing sportswear brand, and with this growth comes an exciting opportunity to join our DTC Operations team.

As a specialist focusing on consumer payments and risk, your primary responsibility is to ensure On customers are happy! You will help us strive to become the leading sports retailer in the industry. In this role, you will use our CRM, order management systems, and backend payment processor to support our customer-facing team by reviewing e-commerce purchasing behavior, mitigating credit card fraud, and addressing inauthentic activity patterns.

Your Mission:

• Maintain a strong familiarity with the back-end systems that power our customer experience, including Microsoft D365, Salesforce, and Adyen (or a similar payment processor), and use this knowledge to manage and mitigate fraud spikes
• Review patterns in data to identify trends of inauthentic activity and mitigate high-risk/fraudulent activity across our platform
• Provide ongoing suggestions for improvements to systems and processes and maintain SOPs around handling fraud-related customer inquiries
• Build collaborative partnerships across On, including our global Risk and Finance teams, to share insights, solve issues as they arise, and meet joint objectives
• Other duties and responsibilities as needed

Your Story:

• 1-2 years of experience in e-commerce support/operations, using Microsoft D365 and Salesforce Lightning or similar ERP/CRM programs
• 1+ year experience with Adyen or similar payment processor, ideally working with fraud or risk topics; experience with chargeback or dispute resolution a plus
• Excellent analytical and problem-solving skills, with an ability to communicate cross-functionally and explain complex operational processes
• Enthusiasm in approaching new opportunities and challenges, viewing setbacks and adversity as opportunities to rebound and try a different approach
• Ability to operate effectively with minimal guidance, approaching problems with an investigative mindset even in uncertain or ambiguous situations
• A mindset that seeks to grow and be challenged and a willingness to self-reflect and take feedback on areas of personal strength and weakness