At a Glance

As the Senior Specialist - Retail Enablement you will play an essential role in supporting our retail stores. Holding deep subject matter expertise in our retail store foundations and operations, you will support our store teams in successfully living into our retail vision. You will work closely with our HQ departments and subject matter experts to navigate and lead the launch, implementation, and ongoing success of projects and programs in our stores. In this position you will be a direct liaison between our store teams and our HQ departments and will serve as a first point of contact to gather feedback and offer operational solutions required to support continuous improvement.

Along with regional retail management and store leadership, you will work autonomously to drive and support building blocks that allow our retail initiatives to come to life in our stores through operational excellence, efficient communications, and listening to feedback. You will work with key partners to drive continuous process improvement for our stores’ programs with the goal to create an optimal environment for our Store Leaders and their teams. Your areas of focus and responsibility will adjust together alongside our retail fleet as we continue to expand our retail channel.

Your Team

Support one of fastest-growing global sports brands with their own retail store expansion and operations strategy in our Retail Store Operations department. This team plays an integral role in supporting the success of our retail stores operations, growth, and achievement of business goals with a focus on implementation and continuous improvement.

You will work closely with our Global Retail Store teams, including but not limited to, the following departments: Talent, Retail Training, Technology, Product & Merchandising, Visual Merchandising, Marketing, Inventory, Happiness Delivery, and more.

Your Mission

• Own and lead the end-to-end process for the programs and initiatives that impact and support the entire retail store environment, inclusive of implementation and ongoing process improvement
• Develop innovative systems, programs, and processes that empower our retail store teams to operate at a high level of efficiency in line with our spirits
• Identify methods to improve communication to our retail store teams, inclusive of internal Intranet management, HQ to store communications, store feedback communications, and any other internal communications needs that arise
• Act as a change champion leading and influencing the evolution of our retail operations by proactively identifying opportunities to optimize workflows, processes, and collaboration across our stores, within our department, and with cross-functional teams
• You will proactively manage and prioritize complex work streams with varying levels of importance and timelines, partnering early with key stakeholders to drive forward deliverables and timelines
• Drive the execution of yearly initiatives set forth by the Global Retail Store teams and the Retail Operations department to positively impact our retail stores’ growth and success
• As a subject matter expert on the key pillars of our retail stores (people, product, operations, community, and marketing), you will articulate the impact of these pillars on the in-store experience and stay abreast of evolving retail trends and best practices

Your Story

• You have 5+ years of experience in retail operations and/or project management; experience in the sports industry is a plus
• You have excellent interpersonal skills and have the ability to work productively with multiple teams and levels of management across an organization
• You have experience using data and metrics to inform decision-making and drive improvements
• You are a systems thinker in program/project management, process improvement, and understanding both technical and non-technical infrastructure
• You have demonstrated success in prioritization and collaboration across multiple departments (cross functional teams)
• You have a proven ability to identify solutions needed for organizational programs and assess potential points of vulnerability
• You have an entrepreneurial and growth mindset, are eager to challenge the status quo, and have an appetite for relentless improvement
• You have strong organizational skills, attention to detail, and management of time and resources to meet critical deadlines in a fast-paced environment
• You are familiar with retail store technologies; depth of knowledge of logistics and inventory management systems is a plus.