In Short:

The role of Technology Site Management is a business focused role to oversee the daily management of each site to ensure technology performance meets our global standards. This exciting role forms part of the existing sites, the expansion plans and works closely with the project managers to shape a smooth handover from the project phase to the operational management of each location. A strong understanding and experience with technology used in retail and workplace settings is an advantage. This role is more than a ticketing support role as it also requires a proactive with a focus on the management and performance of each site using our internal and external resources as well as and partners to create a seamless service model. This includes managing site specific documentation, planning scheduled system maintenance, managing ongoing contracts, coordinating with vendors, producing site health reports, conducting round table meetings to gather feedback from sites and be the escalation point of contact. Some international travel required to visit teams and sites to do physical onsite reporting. The ideal candidate will have a strong understanding of core physical infrastructure, site operations/management and a passion for providing excellent customer service through effective communication.

Your Mission:

• Oversee site management of technology in retail stores and workplace.
• Manage service model for site maintenance
• Vendor management
• Ensure IT infrastructure performance
• Develop and implement IT policies and procedures
• Plan scheduled preventative maintenance
• Create reports on site health and performance (KPI’s)
• Create and manage site specific documentation
• Control and manage site change requests
• Asset Management
• Operational cost reporting

Your Story:

• 5 years of experience in IT site management
• Strong understanding of IT service management principles
• Excellent customer service skills
• Problem-solving and analytical skills
• Excellent written and verbal communication in English
• Experience with ticket management
• Knowledge of network infrastructure is a plus - you should know the functions of routers, firewalls, switches, access points, etc.
• Knowledge of AV is a plus
• Experience with audits and compliance is a plus

Your Team:

The Retail and Workplace Technology team is responsible for the project planning, implementation, deployment and ongoing management of all technology for new and existing Retail Stores and Workplaces globally with presence in multiple regions.