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Client Success Specialist (bilingual preferred)

Paradox

Paradox

Customer Service
Scottsdale, AZ, USA
Posted on Thursday, October 19, 2023
Do you have exceptional customer service skills and an insanely high give-a-damn?

Are you someone who is tech savvy and loves to tinker with new software tools?

Do you have an innate desire to help, understand and find solutions?

At Paradox, we believe when you get the people thing right, you can build teams that can change the world. We’re helping organizations around the globe reimagine hiring with our first-of-its-kind recruitment technology. From our Conversational ATS to our best-in-class hiring assessments, Paradox is laser focused on building world class products and a team that our clients love. Our high-performance culture and triple-digit growth have been recognized on Deloitte’s "Fast 500" technology companies, the Inc 5000 list of fastest-growing private companies, and as a Forbes Best Startup Employers. And we’re just getting started. We are looking for top performers who have a track record of success and want to build a company and create the future together.

When a new client implements our transformative solutions, they aren’t just getting a new software vendor - they’re getting a partner. And it’s the Client Success team at Paradox that brings that partnership to life! We care deeply about our clients and treat their challenges, goals, and wins as our own. We’re searching for someone who shares our obsession for helping, delighting, and making a BIG impact with the clients we partner with.

Sound like your perfect fit? We want to hear from you!

Responsibilities

As a Client Success Specialist, you will be responsible for contributing to new client onboarding and training, ongoing client support, and the retention and expansion of existing client relationships. In this role, you will:

  • Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with our software solutions
  • Create magical moments for our clients as you advise and assist them with achieving their goals
  • Configure client accounts, develop and execute product trainings, troubleshoot technical challenges, and drive solutions for clients
  • Build meaningful relationships with clients to truly understand their challenges, and create custom solutions to meet their unique needs
  • Work collaboratively across internal product and engineering teams to translate your clients’ feedback into improvements to our product

Experience & Skills Required

  • Previous client-facing work experience, such as customer service, sales, recruiting, or similar roles
  • Excellent technology skills, able to quickly learn new software
  • Excellent communication skills, both written and verbal
  • Proficiency in French or Spanish (verbal, written, and reading) is preferred
  • Demonstrated ability to handle multiple priorities/projects/accounts at once
  • An innate desire to help, understand and find solutions
  • A track record of excellence and distinction, such as leadership roles, awards/scholarships, or other personal accomplishments
  • Ability to work from our Chicago, IL or Scottsdale, AZ office
  • Authorization to work in the United States

Why You Should Work At Paradox

  • Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
  • Ability to make a big impact on a growing organization and drive your own growth
  • The opportunity to build the next big thing in recruiting technology
  • Internal and external professional development, coaching, and continuous education opportunities

Learn more about our full-time and intern career opportunities at https://careers.paradox.ai/students