At Paradox, we believe when you get the people's things right you can build teams that can change the world. We’re a high performance culture with laser focus on building world class products and a team that our clients love. Our flagship product, Olivia, is the AI assistant helping companies around the world reimagine the way they hire: conversations instead of job applications, automated interview scheduling, and so much more.

We’re looking for top performers who have a track record of success and want to build a company together as we continue our triple-digit growth and expand our global footprint.

We are looking for a Technical Support Engineer to support the integrity of our expanding product line. This individual will leverage their QA experience, attention to detail, and creative problem-solving skills while working collaboratively with local and remote teams to provide software testing and support for Paradox’s ever-changing product. To succeed in this position, they must have the flexibility, high-give-a-damn, and communication skills needed to succeed in a fast-paced startup environment.

Role Responsibilities

• Triage help and support tickets, fully reproduce production issues and communicate workarounds
• Perform manual testing of new features being iteratively developed
• Communicate effectively, balance immediate and long term needs, and understands when to escalate critical issues to key stakeholders
• Review and analyze client-specific system requirements and scope of services
• Develop test cases from functional requirements to clearly convey the client/user intent
  
  

Job Requirements

• 2+ years of experience as a manual tester
• Strong written and verbal communication skills - Vietnamese and English, required
• Ability to understand priority based on scope, need, urgency and relationship to business vision and goals
• Proficient at "translating" technical information to users with a variety of skill levels
• Ability to quickly learn new software applications and their components
• Strong analytical and communication skills
• Strong computer, data analysis, organizational and problem-solving skills
• Experience in Jira preferred
  
  

Why You Should Work At Paradox

• Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
• Ability to make a big impact on a growing organization and drive your own growth
• The opportunity to be part of the team building the next big thing in recruiting technology
• Internal and external professional development, coaching, and continuous education opportunities
• Benefits package that includes competitive performance-based salary and annual bonuses; healthcare package with annual health check-up and premium medical insurance for you and your family; free lunch; petrol, housing, and child care allowances; on-site English classes; and heaps of internal events and team buildings to enjoy
  
  

To learn more about how we're disrupting the recruiting industry, check out our website: paradox.ai

To know more about our social life, visit our fan page: www.fb.com/ParadoxVietnam

Contact our HR team: jobs.vn@paradox.ai | Skype: live:hr_17855 | Phone: (+84) 236 3788099