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Client Success Specialist

Paradox

Paradox

Customer Service
London, UK
Posted on Monday, January 22, 2024
Do you have exceptional customer service skills and an insanely high give-a-damn?

Are you someone who is tech savvy and loves to tinker with new software tools?

Do you have an innate desire to help, understand and find solutions?

At Paradox, we believe when you get the people thing right, you can build teams that can change the world. We’re helping organizations around the globe reimagine hiring with our first-of-its-kind recruitment technology. From our virtual AI assistant, Olivia, to our best-in-class hiring assessments, Paradox is laser focused on building world class products and a team that our clients love. Our high-performance culture and triple-digit growth have been recognized on Deloitte’s "Fast 500" technology companies, the Inc 5000 list of fastest-growing private companies, and as a Forbes Best Startup Employers. And we’re just getting started. We are looking for top performers who have a track record of success and want to build a company and create the future together.

When a new client implements our transformative AI solutions, they aren’t just getting a new software vendor - they’re getting a partner who takes on their challenges, goals, and successes as our own. When our clients win, we win. And behind every win is our passionate Client Success team. The Client Success team at Paradox cares deeply about our clients and loves rolling up their sleeves to help. We’re searching for someone who shares our obsession for making a big impact and providing top-notch partnership to our clients. As the newest member of our small-but-mighty global CS team, you’ll play a key role in growing a new market as we expand the Paradox footprint in the EMEA region.

Sound like your dream job? We want to hear from you!

Responsibilities

As a Client Success Specialist, you will be responsible for contributing to new client onboarding and training, ongoing client support, and the retention and expansion of existing client relationships. In this role, you will:

  • Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with our software solutions
  • Create magical moments for our clients as you advise and assist them with achieving their goals
  • Configure client accounts, develop and execute product trainings, troubleshoot technical challenges, and drive solutions for clients
  • Build meaningful relationships with clients to truly understand their challenges, and create custom solutions to meet their unique needs
  • Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and creative new solutions for your clients

Required Qualifications

  • Previous client-facing work experience, such as customer service, sales, recruiting, or similar roles
  • Excellent technology skills, able to quickly learn new software
  • Excellent communication skills, both written and verbal
  • Demonstrated ability to handle multiple priorities/projects/accounts at once
  • An innate desire to help, understand and find solutions
  • A track record of excellence and distinction, such as leadership roles, awards/scholarships, or other personal accomplishments
  • Comfortable working with a global, cross-functional team and clients across different time zones
  • Ability to work from our London, UK office
  • Authorization to work in the United Kingdom

Why you should work at Paradox

  • Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
  • Ability to make a big impact on a growing organization and drive your own growth
  • The opportunity to build the next big thing in recruiting technology
  • Internal and external professional development, coaching, and continuous education opportunities