Technical Support Engineer



IT, Customer Service
Chicago, IL, USA
Posted on Friday, June 28, 2024
Are you passionate about solving interesting challenges and working with market-leading software products?

Do you thrive in a collaborative, team-oriented environment?

Are you looking to kick-start a career in tech and make a BIG impact right from the start?

At Paradox, we believe when you get the people thing right, you can build teams that can change the world. We’re helping organizations around the globe reimagine hiring with our first-of-its-kind recruitment technology. From our Conversational ATS to our best-in-class hiring assessments, Paradox is laser focused on building world class products and a team that our clients love. Our high-performance culture and triple-digit growth have been recognized on Deloitte’s "Fast 500" technology companies, the Inc 5000 list of fastest-growing private companies, and as a Forbes Best Startup Employers. And we’re just getting started. We are looking for top performers who have a track record of success and want to build a company and create the future together.

We’re hiring a Technical Support Engineer to play a crucial role in supporting and expanding our product line. If you are a creative problem-solver who wants to kick-start your career in a challenging software QA and testing role, we want to hear from you!

Sound like your perfect fit? We want to hear from you!


As a Technical Support Engineer, you will be responsible for supporting our expanding software product line through problem solving, product QA, testing and troubleshooting alongside our internal teams and stakeholders. In this role, you will:

  • Triage help and support tickets, fully reproduce bugs and production issues and communicate workarounds in an efficient and timely manner
  • Communicate with responsiveness, balancing immediate and long term needs, and understand when to escalate critical issues adequately to key stakeholders
  • Review and analyze client-specific system requirements and scope of services
  • Develop test cases efficiently from functional requirements to effectively convey the client/user intent, ensuring responsiveness and accuracy in addressing software functionalities
  • Troubleshoot using support tools (e.g databases, APIs, Github, etc) and review product logic to find the most efficient resolution to reported issues
  • Perform Service Desk services for clients (SSO setup, sFTP setup, Job Scrapes, etc)
  • Collaborate with internal teams (Engineering, Client Success, and Product Managers) as needed to identify an appropriate solution or validate the workload for a specific request

Required Qualifications

  • Previous work experience in a technical support or QA testing role for software
  • Ability to understand priority based on scope, need, urgency and relationship to business vision and goals
  • Proficient at "translating" technical information to users with a variety of skill levels
  • Experience in Jira or similar project & bug tracking software
  • Ability to quickly learn new software applications and their components
  • Strong analytical and communication skills
  • Strong computer, data analysis, organizational and problem-solving skills
  • Ability to work from our Chicago, IL office location
  • Authorization to work in the United States

Why You Should Work At Paradox

  • Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
  • Ability to make a big impact on a growing organization and drive your own growth
  • The opportunity to be part of the team building the next big thing in recruiting technology
  • Internal and external professional development, coaching, and continuous education opportunities

Learn more about our full-time and intern career opportunities at https://careers.paradox.ai/students