Technical Support Engineer
Paradox
IT, Customer Service
Vietnam
Posted on Jul 26, 2024
At Paradox, we believe when you get the people's things right you can build teams that can change the world. We’re a high-performance culture with laser focus on building world-class products and a team that our clients love. Our flagship product, Olivia, is the AI assistant helping companies around the world reimagine the way they hire: conversations instead of job applications, automated interview scheduling, and so much more.
We are looking for Technical Support Engineers to support the integrity of our expanding product line. This individual will leverage their experience, attention to detail, and creative problem-solving skills while working collaboratively with local and remote teams to provide software testing and support for Paradox’s ever-changing product. To succeed in this position, they must have the flexibility, high-give-a-damn, and communication skills needed to succeed in a fast-paced startup environment.
Role Responsibilities
We are looking for Technical Support Engineers to support the integrity of our expanding product line. This individual will leverage their experience, attention to detail, and creative problem-solving skills while working collaboratively with local and remote teams to provide software testing and support for Paradox’s ever-changing product. To succeed in this position, they must have the flexibility, high-give-a-damn, and communication skills needed to succeed in a fast-paced startup environment.
Role Responsibilities
- Triage help and support tickets, fully reproduce production issues, and communicate workarounds
- Perform manual testing of new features being iteratively developed
- Communicate effectively, balance immediate and long-term needs, and understand when to escalate critical issues to key stakeholders
- Review and analyze client-specific system requirements and scope of services
- Develop test cases from functional requirements to clearly convey the client/user intent
- At least 1 year of experience as a software tester or software developer
- Experience in technical support is a plus
- Solid understanding of API and Database.
- Strong written and verbal communication skills - Vietnamese and English, required
- Ability to understand priority based on scope, need, urgency, and relationship to business vision and goals
- Proficient at "translating" technical information to users with a variety of skill levels
- Ability to quickly learn new software applications and their components
- Strong computer, data analysis, organizational and problem-solving skills
- Experience in Jira preferred
- Having good logical thinking, ability to work independently, and teamwork
- Work side by side with a global team of passionate and purposeful people - Talent is our DNA and we pride ourselves on having the best!
- Develop amazing products to serve clients who are leading corporations around the world.
- Ability to make a big impact on a growing organization and drive your own career.
- Professional development opportunities.
- Benefits package including:
- Competitive performance-based salary, annual performance bonus, and 13th-month salary bonus;
- Annual salary review;
- Healthcare package with annual health check-ups and premium medical insurance;
- Free lunch;
- Petrol allowance;
- House allowance;
- In-house English class;
- Family Care package with medical insurance and child care allowance;
- Loyalty bonus plan;
- And heaps of internal events and team buildings to enjoy.