Building Location:

Peerless Building

Department:

1007480 END USER SERVICES - EH SS

Job Description:

Performs a variety of technical support duties to ensure proper and timely installation of new or relocated hardware, software, applications, and communications and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities include: Serving as either primary contact point for computer users questions/problems or investigating assigned requests for services or repairs; researching and developing solutions to technology requests; moving existing and installing new/upgraded end user equipment and applications; proactively assisting users in effectively utilizing technology including suggesting specific training; participating in the execution of major moves/new facility installation projects as requested; performing related administrative tasks; and maintaining up-to-date job knowledge. This position requires on-site work, travel between various sites, and active participation in projects. Routes more complex problems to second level support following procedures.

Education Qualifications:

Educational Requirements:

• Student currently working towards a degree (or completion of degree) with a preference in business, information technology, health information management, health care management or other related field

OR

• 1 year customer service experience

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

• Possession of a valid motor vehicle operator's license as verified through appropriate licensing agency

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:00 AM

Shift End Time:

4:30 PM

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range:

$19.66 - $29.49Employee Benefits at Essentia Health:
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.