Senior Manager, Social Responsibility



Los Angeles, CA, USA
Posted on Sunday, October 1, 2023

Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

Senior Manager, Social Responsibility

Reformation is looking for a brilliant Senior Manager of Social Responsibility to support our sustainable supply chain programs and business operations. The Senior Manager, Social Responsibility will manage the daily operation of the Reformation Sustainability function to ensure factories are in full compliance with applicable legal standards and partnership guidelines. Reporting to the Senior Director of Sustainability, you will track issues, develop recommendations, maintain appropriate policies and continually help to evolve programs and processes for effective implementation and execution to ensure best in class programs with Reformation’s partners globally.

You are smart, highly collaborative and thrive in an ever-changing and fast paced environment. You are passionate about making a difference, have great attention to detail and like to tackle hard problems.


Supplier onboarding & audits

  • Ideate & execute our supplier engagement strategy including onboarding new suppliers, including communicating Reformation standards, coordinating assessments and collecting appropriate documents.
  • Oversee the work of contracted third-party monitoring firms – including: scheduling, securing quotes, confirming approval, following up on audit results, and invoicing.
  • Responsible for data entry, and tracking of assessment findings, CAPSs; Perform necessary follow-up with suppliers on past due items.
  • Strengthen and maintain social compliance data management system and supplier certificates of compliance.
  • Work collaboratively to ensure partners complete corrective action plans in a timely manner.
  • Escalate high-risk non-compliance issues & recommendations to top management and drive solutions to resolve issues on minimizing risk.
  • Determine the supplier rating of existing and potential suppliers.

Program reporting & analysis

  • Develop mechanisms to collect, interpret, and analyze relevant data to monitor progress against goals and identify opportunities for improvement.
  • Collaborate with Supply Chain and other business partners to analyze and manage supplier lists,
  • Manage Living Wage collection and analysis for supply chain partners.
  • Support and maintain outreach and reporting for Better Buying initiative and our internal vendor scorecard.
  • Own social responsibility reporting requests for multi stakeholder initiatives like AAFA/FLA Apparel & Footwear Industry Commitment to Responsible Recruitment and The Sustainable Apparel Coalition’s (SAC) Brand Retailer Module (BRM).

Program support & continuous improvement

  • Maintain and update the Sustainable Partners Guidebook and other related policies and procedures.
  • Oversee Reformation’s Fair Labor Association (FLA) accreditation process
  • Manage recruitment of suppliers to participate in programming related to Social Responsibility initiatives (e.g. FSLM engagement).
  • Identify and implement process improvements to increase accuracy, consistency and efficiency.
  • Build and support connections across teams to align and to grow existing Social Responsibility programs and implement new initiatives at scale
  • Grow knowledge and compile international and country laws and risks such as: child labor, forced labor, discrimination, wages & benefits, working hours, safety, health & hygiene, freedom of association, and grievance process.
  • Monitor industry standards, apply benchmarks and insights, analyze our performance, and make confident recommendations to scale our positive impact
  • Create, deliver and track social responsibility training and capacity building workshops (internal and external offerings).
  • Support the Customer Love and Marketing teams to ensure accurate social responsibility claims and messaging.
  • Support special projects as needed and as identified by Sustainability leadership.
  • Manage implementation of social responsibility strategies and projects according to specific objectives and success metrics.

Skill Requirements:

  • Knowledge of Corporate Social Responsibility (CSR) and international labor laws.
  • 5+ years experience in compliance related work that focuses on human rights, health and safety and chemical and environmental safety.
  • Ability to manage multiple projects and stakeholders at the same time and deliver to completion in a fast-paced environment
  • Ability to filter through and interpret data and research to recommend the best solutions
  • Proficiency in MS Office suite (pivot tables), Data Entry, ERP (a plus)
  • Be able to work independently and accomplishing team goals without direct day-to-day oversight.
  • Bilingual (English/Spanish/Mandarin/Turkish) is a plus

Who you are:

  • Have a clear understanding on global sustainability standards and frameworks
  • Strong problem solver with excellent organizational skills, and pride themselves on their attention to detail, and the reliability of their reporting
  • Show good judgment and discretion; ensure all audit related documents and results remain confidential and well-guarded

Benefits & Perks:

  • Health, vision, and dental insurance for eligible employees
  • Paid vacation, sick, holidays & volunteer time-off for eligible employees
  • Mission based company + casual and entrepreneurial work environment
  • Clothing discount, dog-friendly office, company events + parties and much more
  • 401K with company match

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

CCPA disclosure notice here.