Operations Manager



Vernon Hills, IL, USA
Posted on Thursday, November 9, 2023

Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

Manager, Operations:

We are looking for a Manager of Operations who will partner with the Sr. Dir of Operations to lead process improvements, project management, and analytics across our operational functions (distribution, transportation, supply chain, customer service, etc.). You will analyze and optimize our processes, identify metrics to measure our performance, and manage multiple strategic projects. The right person needs to be highly process-oriented, able to prioritize and communicate effectively and operate independently.

What You’ll Do:

Leadership, Culture and Team:

  • Instill a culture of continuous improvement and customer/service focus, aligned with Reformation’s values
  • Be service oriented and solve problems and fix processes cross-functionally
  • Develop working relationships with other functions to create transparency into input metrics and service levels to other functions/departments (merchandising, production, factory, wholesale, retail, international)

Process Improvement, Program Management and Analytics

  • Develop ongoing process improvement framework and toolkit that Ref can utilize for both large-scale projects and change and day-to-day operational improvements
  • Partner closely with the Sr. Dir., Operations to identify efficiency optimization opportunities to drive scale and efficiency throughout the operations
  • Facilitate the change process from start to end
  • Instill a strong bias for measurement and results of projects
  • Ensure the definition of success at the onset and retrospective learnings and measurement

What You’ll Need:

  • Bachelor’s Degree in Economics, Finance, Information Systems/Analytics, Engineering, Operations, or Supply Chain related fields
  • 2 - 4 years of experience in consulting, banking, or project management
  • Experience with SQL and data visualization tools (e.g., Looker) is a plus
  • Understanding of financial concepts related to project evaluation, financial forecasting, return on investment, etc.

Who You Are:

  • You are a gifted analytical thinker who loves storytelling through data
  • You have experience synthesizing data into simple, actionable, and compelling recommendations
  • You have a learning mindset - and are not afraid to ask questions (no matter how small!)
  • Experience working in a high growth environment, with constantly shifting priorities
  • More apt to saying “yes” or “we’ll try” (rather than “no” or “that’s impossible”)
  • Acts with a sense of urgency--strong time management
  • Someone who leads by example

Benefits & Perks:

  • Health, vision, and dental insurance for eligible employees
  • Paid vacation, sick, holidays & volunteer time-off for eligible employees
  • Mission based company + casual and entrepreneurial work environment
  • Clothing discount, dog-friendly office, company events + parties and much more
  • 401K with company match

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

CCPA disclosure notice here.