Visual Manager



Los Angeles, CA, USA
Posted on Thursday, February 1, 2024

Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

Visual Manager

The Visual Merchandising Manager is responsible for guiding merchandising and in-store presentation at our retail locations. This role plays a key part in supporting daily store visual operations to create an inspiring and transformational experience for our customers. This role is highly collaborative and partners with a variety of cross functional teams.

What you’ll do:


  • Collaborate with HQ and Store Leadership teams to manage the in-store presentation and brand experience while allowing the team to prioritize the customer
  • Take a visionary approach to customer experience, in-store marketing and merchandising, fostering a creative community that delivers a compelling store environment and drives results
  • Mentor the team to provide seamless customer experience using technology tools, prioritizing omni services through all channels to exceed customer expectations


  • Create an inclusive environment by representing and amplifying all points of view, actively listening and soliciting feedback
  • Set clear objectives and expectations by coaching team on KPI’s and demonstrating how visual presentation impacts results
  • Support Store Managers and field leaders in onboarding new talent while investing in the internal team
  • Collaborate with Brand and Marketing teams to communicate standards effectively tothe field

Visual Operations

  • Oversee visual direction from conception to execution
  • Adhere tol budgets and timelines when creating and implementing strategies
  • Analyze business weekly using company reporting tools to identify product opportunities
  • Collaborate with field teams on effective shipment processing, utilizing processing and analytics to maximize new products
  • Contribute to a customer first philosophy


  • Provide ongoing feedback to HQ and Field partners, submit store environment photos to highlight merchandising updates
  • Maintain consistent weekly communication with leadership to ensure completion of directives and projects
  • Embraces a culture of development through deepened relationships with the Field Leaders and store teams.
  • Contributes to positive team morale by living our values

What you’ll need:

  • Passionate about the Reformation brand
  • 3 years of store visual merchandising experience
  • Strong communication skills
  • Strong organizational and time management skills
  • Proficiency in all Microsoft and Adobe Creative Cloud Software
  • Proven team player with leadership skills
  • Strong interpersonal skills and professional maturity

Benefits & Perks:

  • Health, vision, and dental insurance for eligible employees
  • Paid vacation, sick, holidays & volunteer time-off for eligible employees
  • Mission based company + casual and entrepreneurial work environment
  • Clothing discount, dog-friendly office, company events + parties and much more
  • 401K with company match

To Apply:

Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Reformation!

Reformation requires all employees to be fully vaccinated for COVID-19 prior to starting work. Reformation is an equal opportunity employer, and will consider requests for exemption from this policy as a reasonable accommodation where it can do so absent undue hardship, consistent with federal, state, and local law.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

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