EU Business Delivery Manager



Cork, Ireland
Posted on Thursday, August 31, 2023

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally. Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore and Australia. Each of these jurisdictions require, among other items, that Remitly maintain a comprehensive Risk and Compliance Program.

About the Role:

This Business Delivery Manager will play a key role in supporting the ongoing development and effective management of the company’s (Remitly Europe Ltd ‘REL’) Outsourcing Framework. The role will be pivotal in acting as a bridge between the internal stakeholders, service providers, project teams and vendors, ensuring that the business requirements are understood, and solutions are delivered on time and within budget to serve REL customers well. The role will ensure that appropriate skills and knowledge are maintained within the regulated firm (REL) to effectively oversee outsourcing arrangements from inception to conclusion. This is especially important where the activities being outsourced are technical and/or complex in nature.

You will:

  • Ensure that all areas as specified in the outsource register are conducted in accordance with legal, regulatory, and ethical standards outlined by the Central Bank of Ireland (CBI) & the European Banking Authority (EBA)

  • Maintain open and transparent communication channels with internal stakeholders, outsourcing partners and vendors. Facilitate collaboration between the company's teams and external vendors to achieve shared goals.

  • Review the outsourcing strategy in place, ensuring it is aligned to REL’s business strategy, business model, risk appetite and risk management framework. The outsourcing strategy should be supported through appropriate policies, procedures and controls.

  • Manage RELs outsourcing arrangements and develop structures and mechanisms to oversee, monitor and assess the appropriateness and performance of the company’s outsourcing framework including outsourcing arrangements and associated risks.

  • Use REL’s risk management process and internal controls to identify, measure, manage, monitor and report the risks associated with the agreed outsourcing arrangements.

  • Identify and assess potential risks associated with outsourcing and implement mitigation strategies. Ensure that vendor agreements comply with regulatory, data security, and privacy requirements outlined by the CBI and IDPC (Irish Data Protection Commision)

  • Monitor and evaluate the performance of outsourcing partners against agreed-upon SLAs.

  • Conduct regular performance reviews and provide feedback to vendors to ensure continuous improvement and adherence to quality standards.

  • Support Remitly globally in standing up business delivery best practices in other jurisdictions.

  • Refine and maintain a Business Continuity Plan along with ensuring appropriate operational resilience is in place to deliver on all critical services.

  • Maintain first line ownership of the outsourcing register.

  • Ensure the Outsourcing Governance Framework is reviewed and updated as per the stated requirements and any amendments are suitably presented to the Outsourcing Performance Forum for approval.

  • Have a full understanding of the CBI’s Outsourcing requirements and how they apply to a regulated firm. & EBA?

You have:

  • Experience in payment/Fintech an advantage.

  • Proven track record in business delivery and enhancing performance metrics.

  • Proficiency in gathering and documenting business requirements.

  • A passion to do the right thing for the customer.

  • Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.

  • Demonstrated ability to lead and motivate teams towards project success.

  • Self starter, highly driven, enthusiastic with a can do attitude, approachable and excellent team player.

  • Strong analytical and problem-solving abilities to address challenges and obstacles effectively.

Our Benefits:

  • 34 days of vacation (including public holidays)

  • Group private medical insurance with Irish Life & Health

  • Group pension (6% contributed) and group income protection

  • Learning and development benefits.

We are committed to non-discrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.