EU Business Delivery Analyst



Cork, Ireland
Posted on Thursday, August 31, 2023

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally. Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore and Australia. Each of these jurisdictions require, among other items, that Remitly maintain a comprehensive Risk and Compliance Program.

About the Role:

This Business Delivery Analyst will play a key role in supporting the Business Delivery Manager in the ongoing development and effective management of the company’s (Remitly Europe Ltd ‘REL’) Outsourcing Framework. Your expertise will contribute to the smooth functioning of various operational aspects within REL to deliver services to our customers. You will collaborate with internal teams and external partners to ensure efficiency, compliance, and exceptional service delivery. This role requires a deep understanding of both fintech operations and outsourcing dynamics along with the ability to deep dive into data and performance metrics to identify trends and emerging risks.This is especially important where the activities being outsourced are technical and/or complex in nature.

You will:

  • Collect and analyze data related to outsourced activities across all areas as specified in the outsource register; operations, IT, FInance HR preparing comprehensive reports and dashboards for management, stakeholders and various committees and the REL Board.

  • Act as a point of contact for issue resolution, working closely with vendors to address challenges promptly and effectively.

  • Analyze current processes, identify inefficiencies, and design streamlined workflows that align with industry best practices.

  • Have a full understanding of the CBIs and EBA Outsourcing guidance and how they apply to a regulated firm.

  • Stay updated with industry trends, regulatory changes, and emerging technologies in both fintech and outsourcing domains.

  • Have an understanding of REL’s risk management process and are able to identify key outsourcing risks.

  • Act as a liaison between business and technical teams, ensuring effective communication and alignment of objectives.

You have:

  • A passion to do the right thing for the customer

  • Proven experience in business analysis, operational risk or a related role within the fintech or financial services industry.

  • Strong understanding of outsourcing dynamics, regulatory guidance and risk management in the financial services sector.

  • Proficiency in project management tools, data analysis tools, and collaboration software.

  • Excellent communication and interpersonal skills for effective vendor communication and internal collaboration.

  • Analytical mindset with the ability to identify patterns, trends, and opportunities for process improvement.

Our Benefits:

  • 34 days of vacation (including public holidays)

  • Group private medical insurance with Irish Life & Health

  • Group pension (6% contributed) and group income protection

  • Learning and development benefits.

We are committed to non-discrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.