Compliance Team Manager



Cork, Ireland
Posted on Tuesday, November 28, 2023

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore and Australia. Each of these jurisdictions require, among other items, that Remitly maintain a comprehensive Risk and Compliance Program.

About the Role:

As an online money transmitter, Remitly is growing while maintaining high customer service, performance and compliance standards. Remitly is a licensed financial services company in several jurisdictions. Each of these jurisdictions requires, among other items, that Remitly maintain a comprehensive Anti-Money Laundering, Counter-Terrorist Financing and Fraud Investigative program. Our Risk and Compliance teams are a cornerstone of our business, and as the Compliance Team Manager you will lead one of our Compliance Teams to ensure we follow internal policies, local jurisdiction financial service laws, and other applicable regulatory requirements, while motivating and supporting the team in their own growth and development.

This position is based in Cork Ireland and requires collaboration with our Seattle team along with working with Mandaluyong City; Philippines and Managua; Nicaragua

You Will:

  • Lead a team with a compliance-focused function within the operations team. This team will review unusual activity within customer profiles that may be related to money laundering or fraud. These investigations may lead to regulatory filings

  • Ensure the effective distribution of case workload and meet required service levels Support the team using data to improving work processes by challenging and identifying new opportunities to improve processes

  • Communicate to key management stakeholders on salient issues, trends and business opportunities and be an agent of change

  • Support with Horizon scanning and financial crime trends to help monitor regulatory developments and industry trends and suggest updates to the AML investigation and reporting program

  • Support your team in Identifying customer-related trends, patterns and issues associated with money laundering, terrorist financing and other unwanted and fraudulent transaction activity

  • Manage the performance of your team to defined metrics and behaviours while supporting each team member with their growth and professional development

  • Promote the evaluation of internal reports and related filters to confirm Remitly is monitoring its customer base for compliance with the terms of its user agreement and regulatory requirements

  • Support the execution and ongoing improvement of the global suspicious activity investigation and reporting program in line with Global compliance requirements.

  • Provide guidance and ensure the teams are completing and tracking the remediation of corrective actions arising from testing.

  • Support the Global Financial Crime and Compliance Officers with ensuring we are compliant with the Anti-Money Laundering policies and procedures.

  • Coordinate the review of referrals from other sources such as the law enforcement or other financial institutions

  • Learn and share knowledge in a global team environment

  • Initiate projects for continuous improvement; doing the right thing for our customers while protecting the sustainability of our business

  • Promote operational excellence activity and accountability across area of responsibility for optimal results

  • Lead by example and create an environment of learning and development to drive continuous learning in the compliance craft

You Have:

  • Ideally 5+ years of experience investigating unusual activity and filing of regulatory reports related to AML, CTF, Fraud Investigations or

  • Substantive knowledge of KYC, AML, CTF and fraud regulations and related typologies within the fintech industry

  • Prior experience of managing a team of people operating in the compliance discipline or a related managing a team of people in highly complex & regulated operations

  • You lead authentically, with a continuous improvement mindset with a bias for action which is customer-centric

  • You have strong conceptual, analytical, facilitation and conflict resolution skills, within an agile environment such as Fintech, as well as strong stakeholder management

  • You are data-driven; using qualitative and quantitative insights to make better decisions.

Integral Behaviours:

  • Curiosity (continuously improve, data driven & sweat the details): You continuously want to learn and understand how and why things work the way they do.

  • Collaborative (Compassionate partner): While being self-sufficient you appreciate and understand the benefits and impact of working together. You treat everyone with respect and compassion.

  • Detail oriented (Data Driven): The details matter. You can dig deep to get the information you need and can articulate effectively.

  • Efficient (Bias for action deliver on promises) : You know how to prioritise and when to act often with many tasks at once.

  • Compassionate (customer centricity): You assume positive intent and work towards serving our customers & supporting your colleagues best interests at all times.

  • Be a role model (Earn trust through integrity) - You will lead by example and with integrity while working with your team and the broader business.

  • Knowledge sharing (Constructively direct) Giving and receiving feedback is a large part of what you do. You will use your experience to assist your colleagues in a constructive way.

  • Ownership (Be an owner) You will take on and manage projects and tasks from start to end.

  • Leadership ( Lead authentically): As a leader you are open, self-aware, and enthusiastically share knowledge and context to help others succeed. you bring clarity, optimize for impact, and are a change leaders. You are not afraid to say what we don’t know and ask questions to learn.

  • Inspiring (Hire & grow exceptional people): You are focused on growing your team, and their craft to embrace challenges to drive impact on the job, and through our values. You coach and invest the time to help each of your team members to succeed.

  • Optimistic (Joyful): You celebrate with your team how lucky we are to serve our customers and mission, and get deep satisfaction from working on problems bigger than ourselves. You grow your resilience through gratitude and have fun on the journey with our dedicated and talented teammates.

Our Benefits:

  • 34 days of vacation (including public holidays)

  • Group private medical insurance with Irish Life & Health

  • Group pension (6% contributed) and group income protection

  • Employee Stock Purchase Plan (ESPP) available for eligible employees

  • Learning and development benefits.

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.