Fraud Squad Investigator
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore and Australia. Each of these jurisdictions require, among other items, that Remitly maintain a comprehensive Risk and Compliance Program.
About the Role:
Our Fraud and Compliance functions are a cornerstone of our business. We are seeking an experienced Fraud Investigator to ensure the company adheres to internal policies, local jurisdiction, financial service laws and other applicable regulatory requirements. In your role as a Fraud Squad Investigator, you will perform a holistic review of account activity in response to all chargebacks received, in order to identify any potential fraudulent activity and mitigate loss to both our customers & Remitly. This role reports directly to the Cork Fraud Operations Manager.
This exciting role is based at our Risk Centre of Excellence located in our new office in Cork, Ireland.
Review chargeback claims received from partner banks and determine their validity by utilising your knowledge of common fraud MOs and scam patterns
Contact customers and banking institutions to verify transactions, payment information, and understand the reason for dispute to help facilitate both representments or manual collection, if necessary
Identify emerging or established fraud patterns by analysing transaction behaviour
Escalate these patterns and other suspicious account/transaction activity to the relevant teams
Drive product, process, and tool improvements in the fraud and compliance space
Work closely with other operations such as Customer Protection & Compliance to help minimise fraud losses
3+ years of experience operating and delivering as a Fraud Investigator
A customer-centric and open-minded approach to solving business problems
A proven track record of developing new ways of mitigating loss and optimising risk processes
Experience collaborating with people from other teams in service of knowledge sharing & delivering feedback to increase chargeback win rates and fraud prevention
34 days of vacation (including public holidays)
Group private medical insurance with Irish Life & Health
Group pension (6% contributed) and group income protection
Employee Stock Purchase Plan (ESPP) available for eligible employees
Learning and development benefits.
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.