Manager, Business Development



Sales & Business Development
Posted on Wednesday, October 25, 2023
Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.
If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
We are looking for a leader of the Business Development Representative (BDR) team. You will report directly to our Chief Revenue Officer (CRO) and your team will be responsible for creating new opportunities with prospective customers for our Sales team. Your team will work closely with Marketing and Sales to create sales opportunities through inbound follow up and outbound prospecting. This role will be located in Toronto with the need to be in office a minimum of 3 days a week.

What you'll do

  • Create a high performance culture based on achievement and accountability
  • Continuously inspire and coach a team of BDRs
  • Consistently meet or exceed our pipeline goals
  • Develop strategies for both outbound and inbound pipeline generation
  • Help define and execute an account-based approach to pipeline generation and partner with Rev Ops and Marketing to develop and continuously refine our target account list
  • Develop campaigns and plays that the BDR team can execute on a regular cadence
  • Establish key metrics and dashboards to monitor the performance of the team
  • Help grow each BDR and prepare them for the next stage of their careers
  • Work closely with the head of demand gen, head of Rev Ops, the CMO and head of sales as a key member of our GTM team

What you'll bring

  • 4+ years experience in selling technology on a quota
  • 2+ years of management experience leading a team of BDRs
  • Passion and curiosity about our market and business, along with a desire for lifelong learning
  • A collaborative mindset- someone who enjoys working cross functionally to solve business challenges
  • A track record of delivering against sales / opportunity targets
  • Experience working with sales/BDR software tools
For all employees, we offer:
🏠 Working environment that respects time zone differences
💸 Highly competitive salaries, equity, and for US Employees, a 401(k) plan
🏥 Top of the line healthcare (medical, vision, and dental)
🏋️ Health and Wellness Perk
🖥️ Equipment Stipend
🌴 Flexible vacation policy
✈️ Amazing team trips & offsites where you can find our CEO baking bread for the team
🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years
Our Values
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.