Job Summary: This role is responsible for delivering technical solutions to solve business problems which includes implementing and maintaining various software applications to meet the needs of the organization.

Responsibilities:

• Collaborate with stakeholders to understand business objectives, processes, and requirements. This involves conducting interviews, workshops, and analysis of existing systems.
• Document business requirements, functional specifications, and user stories in a clear and understandable manner. This documentation serves as a reference for both business and IT teams throughout the project lifecycle.
• Design and configure applications to meet the specific needs of the organization, which may involve customizing existing modules, creating new entities, and defining workflows.
• Develop test plans and conduct thorough testing of systems configurations and customizations to ensure that they meet quality standards and perform as expected.
• Develop reports, workflows and extracts to support user needs.
• Provide support to end-users by troubleshooting issues, answering questions, and providing training on how to use the applications effectively.
• Support users with training and change management by preparing required documentation and assist with communicating expectations and requirements to the business.

• Education: Bachelor’s degree in computer science, information technology, related field, or equivalent experience.
• 5+ years’ experience
• Proficiency in Microsoft Office Suite.
• Familiarity with Microsoft Power Platform (PowerApps, Power BI, Power Automate) is a plus.
• Excellent problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience using software development methodologies and project management fundamentals.
• Ability to work successfully independently and in teams.
• Ability to drive towards results and make decisions.
• High energy, organized, risk taker and process oriented.
• Ability to influence others to gain cooperation and alignment.